Pega in der Presse
Bemerkenswert ist eine Untertreibung. Unsere branchenführenden Lösungen helfen den größten Unternehmen der Welt, Anwendungen für die Zukunft zu erstellen.
| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| The New Stack
Generative AI: In 2023, GenAI Tools Became Table Stakes
Pega's Don Schuerman tells The New Stack that genAI won't replace low-code programmers, it will just make them more productive.
| Forbes
It’s Time For Every Company To Establish Its Own AI Manifesto
In his latest column for Forbes, Pega's Don Schuerman advocates for every company to establish its own AI Manifesto to guide decision-making on when, where, and how to responsibly use the powers of AI
| ZDNet
AI adds new fuel to autonomous enterprises, but don't write of humans
This ZDNet story borrows the definition of 'autonomous enterprise' from Pega's Don Schuerman in a feature story chronicling the rise of this trend in business IT.
| US News & World Reports
US News & World Report: Best Business Process Management Software 2024
US News & World Reports judged Pega Platform "Best Overall" Business Process Management solution in a review of available BPM solutions.
| ZDNet
L’automatisation du service client au service de la révolution du centre de contact
Pega's Romain Delalande, highlights the automation of customer service through artificial intelligence, transforming the contact center into a genuine strategic asset propelling companies into an era...
| Customer First
ANDERHALF MILJARD KLANTINTERACTIES PER JAAR
Rabobank’s head of digital platform & customer processes, Finbar Hage explains how the Pega Customer Decision Hub is helping them to provide future-orientated, personalised customer service.
| Wall Street Journal
Companies Tried to Spend Less on Cloud. Then AI Showed Up.
This Wall Street Journal story looks at the surge in cloud spend on generative AI, but Pega's VP of IT David Vidoni says the cost isn't that expensive relative to the value it brings.
| Fintech Finance News
AI could transform your bank if you let it.
Pega's Marc Andrews is interviewed at Sibos 2023 and he shares his views on AI in the FS industry whilst getting his hair cut!
| CustomerThink
The Future of Customer Service is Autonomous Service
Advances in AI and automation are already changing the game for customer service leaders, and it’s critical that decision makers understand just how to implement these technologies to transform their...
| CX Today
Contact Center Automation: Trends, Tricks, and Tools – CX Today Roundtable
Pega's Simon Thorpe on how businesses can streamline their service operations.
| Enterprise Times
Pegasystems accelerates financial services fraud investigations
Pega launches Financial Crime and Alerts Investigation Management Accelerator to better orchestrate and automate the intake, automation, and management of any investigation .
| IT FinanzMagazin
Smart Dispute soll Streitfälle mit Low-Code, KI und NLP automatisiert abwickeln
Pega's Steve Morgan shares his thoughts on how Pega Smart Dispute can help automate disputes by using low-code, AI and NLP
| Futurum Group
What the Autonomous Enterprise Looks Like and Why It Matters for Today’s Businesses – Futurum Tech Webcast
The Furutum Group’s Daniel Newman is joined by Pega’s CTO, Don Schuerman, for a conversation on what the autonomous enterprise looks like and why it matters for today’s businesses.
| DestinationCRM
AI Is Ushering in a New Era of Customer Service: Autonomous Service
When AI is in charge of the initial customer engagement, handling routine tasks and resolving more requests, customer service agents are freed up to intervene in complex or emotional cases requiring a...
| CX Today
Pega Infinity ‘23 Is Now Generally Available, with New AI & Automation Capabilities
Pegasystems has announced the general availability of new AI and automation capabilities on the latest version of its Pega Infinity portfolio, “Pega Infinity ’23”.
| Finextra
Sibos 2023 – Who’s Surprised Generative AI is on the Corporate Bankers’ Agenda?
Pega's Steve Morgan shares his thoughts on generative AI in corporate banking.
| Property Casualty 360
Driving the insurance industry forward with technology
Pega's Manoj Pant’s explains how insurers can leverage new technology for better results.
| DestinationCRM
CRM Magazine
Pega has been named one of the top five Best Enterprise CRM Solutions in CRM Magazine's 2023 CRM Industry Leader Awards for its long history of innovation and visionary product suite.
| Express Computer
We are amidst an ‘Autonomous Revolution’: Deepak Visweswaraiah, Pegasystems, India
Pega's Deepak Visweswaraiah discusses the concept of the autonomous enterprise and the application of AI and automation within organizations.
| Forbes
Le champ des possibles de l’IA
Pega's Founder and CEO Alan Trefler shares his thoughts on generative AI.
| Technology Decisions
The business impact of intelligent automation
Pega's Andrew Brown explains the business impact of intelligent automation .
| The Agile Brand
B2B Customer Experience at Scale, with Tommi Marsans, Verizon Business Group
The Agile Brand podcast spoke to Tommi Marsans, marketing technology strategist at Verizon Business Group, about their use of Pega decisioning. Tommi talked about some of the benefits, including a...
| Silicon
Wie intelligent sind Chatbots wirklich?
Pega's Florian Lauck-Wunderlich shares his thoughts on how intelligent chatbots really are.
| Finextra
Optimising Service in Banking: Building the backbone for financial service operations
Pega's Steve Morgan details how banks can create a service backbone with intelligent automation and low code.
| Mi3
53 million calls a day, “thousands” of live experiments, a billion dollars back in customer pockets, getting to them before emergency services: How Commbank’s AI-powered decision engine has shifted the balance of power – and why others are piling in
Commbank is using Pega's AI-driven decisioning platform to help deliver a new generation of apps beyond the traditional domain of banking services.
| Place de L'IT
Alan Trefler- Le CEO de Pega expose sa vision de l’Autonomous Enterprise.
Pega's Founder and CEO Alan Trefler shares his vision for the autonomous enterprise.
| The Agile Brand
The Autonomous Enterprise and CX, plus the Ethics of Generative AI, with Tara DeZao, Pega
In this podcast recorded at PegaWorld iNspire, Pega's Tara DeZao chats with host Greg Kihlstrom about the Autonomous Enterprise and how it benefits the customer experience as well as the business...
| The New Stack
Pega Infinity ’23 Advances Low-Code Application Development
Pega's Ken Parmelee breaks down the new composability, generative AI, and reusability features in Pega Infinity '23 for TheNewStack.
| Customer First
TIJDPERK VAN DE AUTONOMOUS ENTERPRISE IS AANGEBROKEN
The age of the autonomous enterprise is here.
| Martech