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Der Pega-Blog

Mutige Ideen. Einblicke von Experten. Tools, die Schluss mit Komplexität machen.

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Reflections from WEF Davos 2024: Navigating the GenAI Frontier
Night view sky stars

John Higgins

Reflections from WEF Davos 2024: Navigating the GenAI Frontier

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Unravelling the complexity in human-AI relationships to strengthen customer trust
How AI and automation can bring out the humanity in customer service

Tara DeZao

Unravelling the complexity in human-AI relationships to strengthen customer trust

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Unleashing the impact of GenAI and the 6 ways to double Pega developer productivity
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John Higgins

Unleashing the impact of GenAI and the 6 ways to double Pega developer productivity

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How autonomous customer service is revolutionizing the contact center
Autonomous Operation Blog

Sean Callahan

How autonomous customer service is revolutionizing the contact center

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Unlocking value with generative AI technology and low code
Generative AI

Don Schuerman

Unlocking value with generative AI technology and low code

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Pega named a leader in Know Your Customer Solutions by Chartis Research
Pega named a leader in Know Your Customer Solutions by Chartis Research

Jason Grasso

Pega named a leader in Know Your Customer Solutions by Chartis Research

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Transform customer service or watch your customers and revenue shrink
Transform customer service or watch your customers and revenue shrink

Stuart Chandler, Senior Vice President – Digital Process Automation (DPA) Practice Coforge

Transform customer service or watch your customers and revenue shrink

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The customer service landscape is shifting. Here’s what to expect.
The customer service landscape is shifting. Here’s what to expect.

Sean Callahan

The customer service landscape is shifting. Here’s what to expect.

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Defense recruitment in the digital age
Defense recruitment in the digital age

Cynthia Stuebner

Defense recruitment in the digital age

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Reusable data management with Pega Live Data
Reusable data management with Pega Live Data

Jay Stewart

Reusable data management with Pega Live Data

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How to achieve real-time personalization on assisted channels
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David Steuer, Managing Director, Accenture

How to achieve real-time personalization on assisted channels

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How AI and automation can bring out the humanity in customer service
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Sean Callahan

How AI and automation can bring out the humanity in customer service

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Why your service needs proactive SLAs
Why your service needs proactive SLAs

Scott Andrick

Why your service needs proactive SLAs

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5 ways government healthcare organizations can take a proactive approach to change
5 ways government healthcare organizations can take a proactive approach to change

Laurence Doody

5 ways government healthcare organizations can take a proactive approach to change

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Marketing Progress: Measuring what matters
future of marketing

Tara DeZao

Marketing Progress: Measuring what matters

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Forrester gives Pega the top score in current offering category for core CRM
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Sean Callahan

Forrester gives Pega the top score in current offering category for core CRM

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4 ways IT professionals can benefit from low-code platforms
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Matt Healy

4 ways IT professionals can benefit from low-code platforms

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Infusing AI and automation into your contact center
Infusing AI and automation into your contact center

Rebecca Miller

Infusing AI and automation into your contact center

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