Knowledge is power
Make everyone an expert with Pega Knowledge
Deliver the ultimate truth
Streamline content creation with an AI-enriched centralized knowledge solution
Create consistent content across touchpoints
Collect, combine, and curate key pieces of information from multiple sources while maintaining consistency.
This centralized knowledge solution enables you to share and reuse content across assisted and self-service channels for a single source of truth.
Author brilliant content with ease
Author, publish, and archive content efficiently.
Automatic translation APIs quickly translate articles, while generative AI writes robust summaries and improves the tone and readability of articles – enhancing and accelerating the authoring process.
Empower your agents and customers
Make knowledge a key part of assisted service and self-service journeys
The search is over
AI finds the right article, at the right time
Make knowledge part of the journey
Embed knowledge articles into workflows
Empower your customers
Provide knowledge-rich self-service options
Supercharge Pega Knowledge with even more intelligence
Unlock the collective knowledge of your enterprise
“With things like knowledge bases…contextual help is something really powerful…a really big game changer.”
