Senior Business Process Analyst
Meet Our Team:
Join Pega's dynamic Consulting organization that's revolutionizing how the world's leading organizations build software. Our collaborative environment thrives on innovation, agility, and high performance, where your expertise will directly contribute to transforming how organizations operate in the digital age.
Picture Yourself at Pega:
This person will work heavily with Projector (Professional Services Automation software) and spearhead system administration, drive analytical decisions and ensure peak performance and reliability across our systems and business operations. You’ll have the opportunity to work in an environment that values both technical excellence and innovative thinking, allowing you engage with cross functional stakeholders in our Consulting business.
What You'll Do at Pega:
- Spearhead system administration and management, ensuring peak performance and reliability
- Configure and customize workflows, user permissions, and integrations to meet organizational needs
- Develop and maintain comprehensive reporting systems and analytics dashboards
- Provide expert-level user support and training, creating detailed documentation and guides
- Drive Business Partnership Initiatives
- Cultivate strong relationships across global departments to advocate for field needs
- Collaborate with Consulting leadership to enhance user adoption and process improvements
- Lead special projects with the Operations team to drive organizational excellence
Who You Are:
- A strategic thinker who balances long-term vision with day-to-day operational excellence
- A skilled communicator capable of engaging with both technical teams and senior leadership
- A resilient problem-solver who thrives in dynamic environments
- An analytical mind with a passion for process optimization and system enhancement
- A collaborative team player who builds strong relationships across global teams
What You've Accomplished:
- 3+ years of proven experience as a business process, systems or operational analyst
- Demonstrated expertise in Professional Service Automation tools (Projector, OpenAir, or similar platforms)
- Strong track record in program and project management
- Proven ability in business process documentation and optimization
- Experience in data analysis and maintaining data integrity
- Proficiency in Microsoft Office, especially Excel and PowerPoint
Pega Offers You:
- Opportunity to work with leading-edge AI technology recognized by both Gartner and Forrester as industry-leading
- Continuous learning opportunities in emerging technologies like Gen AI, intelligent automation, and low-code development
- Dynamic, innovative and inclusive environment where you can shape the future of enterprise software
- Competitive global benefits including performance-based compensation, equity participation, and comprehensive benefits
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Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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