Senior Application Engineer, Customer Service Desktop & Self-Service
Meet Our Team:
Pega Knowledge Buddy is an AI-powered application that uses Natural Language Processing (NLP) and machine learning to help users quickly find accurate information. By understanding user queries more effectively, it provides more personalized responses based on the collective knowledge of the organization.
Our team lives and breathes the Pega delivery vision: quickly building high-quality, outcome-driven applications that evolve with the changing needs of business. As a key member of the Pega Knowledge Buddy team you will work with a passionate and driven project team, delivering new and innovative solutions using latest technology in the GenAI space and Pega technology.
Picture Yourself at Pega:
Pega is changing the way the world builds software. In this role, you’ll help us design, develop, implement and test the next generation Pega based GenAI solutions. This is your chance to get your hands-on leading technology that figures out what people really care about.
What You'll Do at Pega:
- Develop a world class enterprise product
- Propose and adhere to best practices, while focusing on building scalable & performant enterprise solution within the release timeline
- Work on Pega constellation framework to build products using Pega technology, JAVA, REACT, Python, RESTFul microservices and acquire new skills a propose new technical solutions
- Utilize your outstanding technical skills to demonstrate new and innovative ways to implement software solutions
- Talk about the product and present to a broader group
- Collaborating with a high performing Pega teams to build out the next generation of features in the product
Who You Are:
You are a highly technical hands on individual who is passionate about exploring and applying Pega and emerging technologies to help solve business problems.
- BS Degree with at least 4+ years of progressively responsible experience or Master’s Degree with at least 3 year of experience in building and implementing model-driven, enterprise-level business solutions.
- Strong technical foundation, with understanding of object-oriented programming and design, data modelling and full stack development
- Pega CSSA certified and an expert on using the platform. Strong experience working on Java, HTML-CSS, JS technologies and working knowledge on REACT JS, langchain – Python, LLMs Models.
- Excellent time management and organization skills, with the capability to manage multiple competing priorities
- Exceptional interpersonal skills and presentational skills. Ability to communicate and collaborate, with teams
- Dedication to achieving outstanding customer results with a team-oriented drive and a demonstrated ability to lead by example
- Enthusiastic to pick up new concepts and technology that help the product
- Capacity to work in teams as well as alone
- Capacity to lead technical designs and implementations
- Ability to match technology solutions to customer needs
What You've Accomplished:
- You’ve built and implemented model-driven, enterprise-level business solutions and applications.
- You’ve led end-to-end delivery of medium to large component of bigger solution.
- You’ve been exposed to a variety of technologies including Application Servers, programming languages, relational and non-relational data bases and integration techniques.
- You’ve demonstrated knowledge of and applicability of Object-Oriented techniques and designing principles using JAVA, JS or Python.
- Prominent development experience on Java, advanced Java Script (concepts such as object-oriented java script, namespace, prototyping in java script), CSS, HTML experience is highly desired.
- You’ve delivered solutions in Agile and Scrum methodologies.
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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