Pega Community Forum - Deutsche Telekom Success Story: How to generate value from Pega Customer Service (Presentation)

What do you think: How is value realized best in customer services? Ask several people - and you will get diverse answers. But one message a lot of the answers will have in common: that automation is key.

Also the ICT company DTAG realizes value via automation in a lot of its services and solutions. But DTSE HR Customer Services is one example, which shows that there are more essential value drivers inside Pega beside that.