Deutsche Telekom Success Story: Evolution of Employee Services by Deutsche Telekom Services Europe (Presentation)

“Turning customers into fans" is just one of our guiding principles as a Multishared Services Center and strong partner in all HR and financial services for the Group. We all expect fast, simple, and targeted services - but what exactly do we need to create really good customer journeys that are perceived as such by the customer? How do we achieve fast, high-quality order processing, legally compliant and lean-and-simple services, as well as proper staff utilization in the face of ever-increasing demands in order to be the benchmark in terms of cost and quality? The focus we have set for this is to use the innovative power of the company and the people paired with the use of the latest technologies.

Find out how this works, what is used for this and how enthusiastic our customers and employees are - in our keynote.