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Consumers Demand Enterprises Modernize to Improve Ailing Customer Experience, Says Research

WALTHAM, Mass – February 18, 2025 – Frustrated consumers are demanding businesses invest in new, innovative ways to improve deteriorating customer experiences caused by slow, siloed, and outdated technology, according to research conducted by...

Pega Agent Experience Powers More Reliable AI Agents Through Trusted Enterprise Workflows

WALTHAM, Mass. – February 12, 2025 – Pegasystems Inc. (NASDAQ: PEGA), the Enterprise Transformation Company™, today announced Pega Agent Experience™ – a revolutionary set of new API capabilities in Pega’s market-leading workflow automation and...

Pega Recognized as Highest Ranked Vendor by Gartner in 2024 Critical Capabilities for Sales Force Automation Platforms

CAMBRIDGE, Mass – September 10, 2024 – Pegasystems Inc . (NASDAQ: PEGA), the leading enterprise AI decisioning and workflow automation platform provider, today announced Gartner Research has recognized Pega in their Critical Capabilities for Sales...

Pega Infinity ‘24 Helps Enterprises Harness Powerful GenAI Solutions to Achieve Self-Optimization

CAMBRIDGE, Mass. – April 16, 2024 – Pegasystems Inc. (NASDAQ: PEGA), the leading enterprise AI decisioning and workflow automation platform provider, today announced the general availability of Pega Infinity ’24.1 ™ . This latest release of Pega’s...

Pega Named a Leader in Customer Service Solutions by Independent Research Firm

CAMBRIDGE, Mass – March 6, 2024 – Pegasystems Inc . (NASDAQ: PEGA), the leading enterprise AI decisioning and workflow automation platform provider, today announced Forrester Research has named Pega a Leader in The Forrester Wave™: Customer Service...

DKB modernizes service processes with Pega’s low-code platform

Munich, March 05, 2024 — Deutsche Kreditbank AG (DKB) has extended its contract with Pegasystems Inc ahead of schedule. With Pegasystems' low-code Pega Platform™ and the Pega Constellation design system, the direct bank will design and automate over...

Pega Infinity '23 Now Available to Unlock Deeper Levels of AI and Automation for Self-Optimizing Experiences

Cambridge, MA – September 13, 2023 – Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider empowering the world’s leading enterprises to Build for Change®, today announced the general availability of Pega Infinity™ ‘23 . This enhanced...

Pegasystems、パンデミックがもたらしたカスタマーサービスにおける変曲点を特定

※当資料は、米国時間 2021 年 5月19日に米国で発表されたプレスリリースの抄訳です。 Pegasystems Inc. （NASDAQ: PEGA、日本法人：ぺガジャパン株式会社、東京都千代田区、代表取締役社長：渡辺 宣彦、以下「ペガ」）は本日、12,700人の企業経営幹部、エージェント、および顧客を対象に Savanta が実施したグローバル調査の結果を分析し、その結果をを発表しました。「パンデミックが顧客サービスにもたらす現在および将来への影響」に焦点を当てた本調査では、企業...

Pega Acquires Qurious.io for AI-Powered Speech Analytics

CAMBRIDGE, Mass. – January 11, 2021 – Pegasystems Inc . (NASDAQ: PEGA), the software company that crushes business complexity, today announced its acquisition of Qurious.io, Inc. , a cloud-based real-time speech analytics solution powered by...

IRS Selects Pega to Streamline Operations and Increase Efficiency Across Agency 

CAMBRIDGE, Mass. – July 7, 2020 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced the Internal Revenue Service (IRS) has selected Pega to help modernize...

Pega Launches Ethical Bias Check To Help Prevent AI Discrimination Across All Customer Interactions

CAMBRIDGE, Mass. – May 19, 2020 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced Ethical Bias Check , a new capability of Pega Customer Decision Hub™ that...

Divisions Between IT and Business Could Impact Customer Experience, Says Pega Research

CAMBRIDGE, Mass. – February 19, 2020 – Organizations must tear down the walls between IT and the business and make more customer-centric investments if they are to improve customer experience (CX), according to new research from Pegasystems Inc....

Pega Survey: Customer Service Reps Are Sick and Tired of Roadblocks Preventing Better Customer Service

CAMBRIDGE, Mass. – November 20, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced results of a global survey that found customer service representatives...

Pega Launches Real-Time AI Connectors for Pega AI Software

LAS VEGAS – June 4, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today at PegaWorld announced the introduction of Real-Time AI Connectors – a new set of APIs...

Pega Introduces New Messaging Capabilities to Help Brands Rapidly Adapt to Changing Customer Service Landscape

LAS VEGAS – June 3, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today launched new digital messaging capabilities within Pega Customer Service™ so clients can...

Businesses Failing to Face Ugly Truth of Their Customer Service Shortcomings, Research Finds

CAMBRIDGE, Mass. – May 15, 2019 – Businesses are out of touch with their customers and overestimate the quality of the customer service they provide, according to new research from Pegasystems Inc. (NASDAQ: PEGA), the software company empowering...

Pegasystems Acquires Leading Digital Messaging Platform Provider In The Chat

CAMBRIDGE, Mass. – May 13, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced its acquisition of In The Chat (ITC), an enterprise-grade digital customer...

Pegasystems Honored with Multiple Awards for Helping Organizations Digitally Transform Their Business

CAMBRIDGE, Mass. – April 15, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced it has won multiple awards, including the 2019 CRM Watchlist, 2019 CRM...

Pegasystems Enhances Suite of Healthcare Applications for More Proactive, Personalized Healthcare

CAMBRIDGE, Mass. – February 4, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced enhancements to its suite of healthcare applications, including Pega...

Pegasystems Honored by Best in Biz Awards for Third Consecutive Year

CAMBRIDGE, Mass. – December 19, 2018 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced that Pega Infinity™ was named a Silver winner for Most Innovative...

Survey Reveals Reasons Consumers Forego Purchasing Extended Automotive Warranties Despite Seeing Value

CAMBRIDGE, Mass. – December 10, 2018 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced the results of a new survey that revealed the majority of drivers (63...

New Survey Reveals Insurance Companies Missing Opportunity to Improve Loyalty and Reduce Churn

CAMBRIDGE, Mass. – October 2, 2018 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced the results of a new survey that revealed how consumers perceive their...

Pega accelerates Customer Service with expanded AI and Virtual Assistant Enhancements

CAMBRIDGE, Mass. – October 25, 2017 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced new artificial intelligence (AI) and virtual assistant capabilities in Pega...

Pegasystems launches robotic accelerators for Pega Customer Service, making it easy to improve agent productivity

CAMBRIDGE, Mass. – October 12, 2017 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced the launch of Robotic Accelerators for Pega® Customer Service, making it...

VIVAT selects Pegasystems to help transform its business into a truly customer-focused organization

AMSTERDAM, NL. – 07 March,2017 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced that Dutch insurer VIVAT will deploy Pega customer engagement software to help...

Pegasystems brings concierge-level service to digital experiences with launch of Pega Self-Service Advisor

CAMBRIDGE, Mass. – February 21, 2017 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today launched Pega® Self-Service Advisor – an AI-powered capability that enables...

Pegasystems advances Pega Product Composer System for health insurers to offer more personalized plans and optimal Customer Experience

CAMBRIDGE, Mass. – January 17, 2017 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced advancements to Pega® Product Composer System (PCS) for Healthcare, which...

Pegasystems introduces new connectors to enable rapid exchange of electronic health records for better patient care

CAMBRIDGE, Mass. – November 28, 2016 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced Pega® FHIR APIs, which are connectors that allow healthcare payers and...

Media Alert: Industry leaders to discuss how technology enables better patient outcomes during Pega Healthcare Summit

CAMBRIDGE, Mass. – October 18, 2016 What: The sixth annual Pega Healthcare Summit , hosted by Pegasystems Inc. , will focus on the role technology plays in the issues, challenges, and opportunities facing healthcare organizations today. When...

Pegasystems and MCG Health partner to integrate industry-leading chronic care standards in Pega Care Management Application

CAMBRIDGE, Mass. – October 17, 2016 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced a partnership with MCG Health , the leader in evidence-based care...
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