Pega Customer Service Resources
Whitepapers
![insights for real-time decisioning](https://www.pega.com/sites/default/files/styles/640/public/media/images/2021-04/thumbnail-real-time.jpeg?itok=1p7nCO2Z)
Beyond the call center: Moving to the AI-powered customer engagement center
PDF | 12 Pages | 15 mins read
![Women looking at phone](https://www.pega.com/sites/default/files/styles/320/public/media/images/2020-07/pega-cs-whitepapers-image-1.jpg?itok=W5kZ-sAT)
Resetting your service strategy in times of disruption
PDF | 12 Pages | 18 Mins Read
![Digital Customer Service](https://www.pega.com/sites/default/files/styles/320/public/media/images/2020-07/pega-cs-whitepapers-image-2.jpg?itok=94CIYokR)
Achieving digital customer service transformation
PDF | 15 Pages | 1.74 MB
![Multi color illustrate](https://www.pega.com/sites/default/files/styles/320/public/media/images/2020-07/pega-cs-whitepapers-image-3.jpg?itok=f1e8al8e)
Supercharge your existing Customer Service Investment
PDF | 10 Pages | 340 KB
Data Sheets
![](https://www.pega.com/sites/default/files/styles/640/public/media/images/2020-07/pega-cs-data-sheets-1.jpg?itok=Mk7mckMH)
Pega Customer Service Application
PDF | 2 Pages | 304 KB
![](https://www.pega.com/sites/default/files/styles/640/public/media/images/2020-07/pega-cs-data-sheets-3.jpg?itok=rg8Ee8Yf)
Pega Co-Browse
PDF | 2 Pages | 217 KB
![](https://www.pega.com/sites/default/files/styles/640/public/media/images/2020-07/pega-cs-data-sheets-4.jpg?itok=qmSIR5aw)
Get smart: Pega Knowledge management solutions
PDF | 2 Pages | 276 KB
![](https://www.pega.com/sites/default/files/styles/640/public/media/images/2020-12/pega-cs-data-sheets-case-management.jpg?itok=6l316_9X)
Pega Customer Service™ Case Management Edition
PDF | 2 Pages | 583 KB