Pega Customer Service Resources
Whitepapers
Beyond the call center: Moving to the AI-powered customer engagement center
PDF | 12 Pages | 15 mins read
Resetting your service strategy in times of disruption
PDF | 12 Pages | 18 Mins Read
Achieving digital customer service transformation
PDF | 15 Pages | 1.74 MB
Supercharge your existing Customer Service Investment
PDF | 10 Pages | 340 KB
Reports
Customer service insights
PDF | 23 Pages | 30 mins read
eBooks
PDF | 10 Pages
Conversational AI: A co-pilot for today’s customer service agents
PDF | 10 Pages
6 steps to simplifying service
PDF | 10 Pages | 1.03 MB
Transforming customer service with case management 2.0
PDF | 12 Pages
Data Sheets
Pega Customer Service Application
PDF | 2 Pages | 304 KB
Pega Co-Browse
PDF | 2 Pages | 217 KB
Get smart: Pega Knowledge management solutions
PDF | 2 Pages | 276 KB
Pega Customer Service™ Case Management Edition
PDF | 2 Pages | 583 KB
Videos
Pega Discover Customer Service Online Summit: A Customer Service Recalibration
Event Presentation | 16:40