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Drive contact center productivity with AI

Intelligently guide agents and automate work for better, faster experiences

The world of the contact center is becoming more complex. With AI, organizations have the power to boost productivity and creativity at scale.

Smart service made simple:
Inject intelligence into your contact center

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The power of AI in contact centers

Self-service

Customers can self-solve and self-resolve their own inquiries via chatbots or other touchpoints.

Agent guidance

An AI-powered copilot helps agents always know what to do and say next.

Automation

Automated form fills and AI-generated responses save everyone time.

Accuracy and compliance

Agents stay on script, reducing risk and ensuring consistent, on-brand service.

Instant expertise

AI can serve and generate knowledge articles – no searching required.

Smarter service. Richer outcomes.

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Automate work out of the contact center

with chatbots, AI-powered self-service portals, and more

Simplify your agent experience

and enable your team to focus on the customer

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Pega Customer Service
Deliver personalized customer service, at scale
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