お客様の導入事例

世界を代表するお客様の成功事例

完璧なカスタマーエンゲージメントからオペレーショナルエクセレンスまで、Pega を活用し驚異的な業績を実現している世界中の一流企業・組織の数々をご紹介します。

注目のお客様の導入事例

Video duration: 03:37

CBAでは、全チャネルでネクストベストカンバセーションのパーソナライズを実現。

Customer Decision Hub

Hitachi Construction Machinery improving operational efficiency

Video duration: 03:10

日立建機は代理店の業務を効率化し顧客満足度を向上。

インテリジェントオートメーション

Video duration: 03:15

SOでは、Pega Customer Serviceで失業給付金やサービスの提供方法を刷新。

カスタマーサービス

AbbVie transforms physician interactions

AbbVie is a global, research-based biopharmaceutical company focused on creating a remarkable impact on patients' lives.

Customer Decision Hub

Achmea personalized customer experience using AI

Learn how Achmea shifted to seamless omni-channel engagement in three weeks.

Customer Decision Hub

AGL Energy transforms customer relationships with Pega

See how the organization is driving $800K in annual cost savings with Pega.

Customer Decision Hub

Air Europa unifies the passenger journey

See how Air Europa grew its loyalty program by personalizing customer interactions.

Customer Decision Hub

Banco BHD Leon unifies customer experience

See how Banco BHD Leon is using omni-channel to truly understand its customers.

カスタマーサービス

BT achieves world-class, personal lifecycle management

See how BT replaced over 17 disparate versions of a tool into one system.

Customer Decision Hub

BT drives growth with AI-powered decisioning

See how BT achieved omni-channel personalization.

Customer Decision Hub

Bupa: Personalizing healthcare journeys with Pega Customer Decision Hub

Bupa delivers personalized experiences and streamlined operations.

Customer Decision Hub

CBA：パーソナライズされたコミュニケーションにより、顧客の期待を上回る

CBAがどのようにして、あらゆるチャネルでネクストベストカンバセーションをパーソナライズしているかをご覧ください。

Customer Decision Hub

Citi drives omni-channel, customer-centric experiences with decision science

See how the bank is delivering hyper-personalized responses to 30M+ customers.

Customer Decision Hub

Coutts drives 140% increase in client engagements

Learn how Coutts is delivering personalization at scale.

Customer Decision Hub

DAK boosts customer retention with member-centric approach

Find out how DAK achieved a 65% increase in contextual retention offers.

Customer Decision Hub

世界を代表するお客様の成功事例

完璧なカスタマーエンゲージメントからオペレーショナルエクセレンスまで、Pega を活用し驚異的な業績を実現している世界中の一流企業・組織の数々をご紹介します。

Industry

Solution

Global Region

AbbVie transforms physician interactions

Achmea personalized customer experience using AI

AGL Energy transforms customer relationships with Pega

Air Europa unifies the passenger journey

Banco BHD Leon unifies customer experience

BT achieves world-class, personal lifecycle management

BT drives growth with AI-powered decisioning

Bupa: Personalizing healthcare journeys with Pega Customer Decision Hub

CBA：パーソナライズされたコミュニケーションにより、顧客の期待を上回る

Citi drives omni-channel, customer-centric experiences with decision science

Coutts drives 140% increase in client engagements

DAK boosts customer retention with member-centric approach

We'd prefer it if you saw us at our best.

世界を代表するお客様の成功事例

完璧なカスタマーエンゲージメントからオペレーショナルエクセレンスまで、Pega を活用し驚異的な業績を実現している世界中の一流企業・組織の数々をご紹介します。