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PegaWorld | 45:52

PegaWorld 2019: Achieving channel-less customer service with real digital transformation

PegaWorld 2019: Beyond Omni-channel: Achieving Channel-less Customer Service

Want to drive real digital transformation? Who doesn’t. But for many customer service leaders, the path has been illusive and littered with good intentions... and lackluster results. New thinking is required to break through. Come hear from several of the industry's great thought leaders who will share their insights into the top use cases for AI quick wins, the changing role of your agents in the new era of AI, how to move away from expensive responsive service strategies to proactive digital service techniques that resolve issues before they turn into expensive agent interactions, and how to identify the 7 key points of service friction for rapid resolutions.

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アプリ設計の革命

Pega GenAI Blueprint™のパワーで、ワークフロー設計を迅速に最適化します。ビジョンを入力すれば、その場でワークフローが生成されます。

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