A Podcast powered by Pega
Bold
stories.
Future
focused.
When business changes, it challenges us – and necessarily so. Listen in as our hosts uncover what success looks like when innovative minds rise to new challenges and excel in the face of change.
Future of Customer Service
From AI-powered, always-on service to highly personalized self-service strategies, customer service is changing. Find out how you can plan for what’s next.
OCT 4 2022 | 24 mins
Episode 1: Emphasizing the customer in customer service ft. Jeannie Walters
The days of sidelining real human needs and the latest advancements in service technology are over. Listen as customer service expert Jeannie Walters talks about to how far service has come and where it’s headed now that we have the tools to deliver efficient, empathetic experiences.
OCT 11 2022 | 24 mins
Episode 2: The critical balance of humanity and automation in service ft. Adam Toporek and Nate Brown
As self-service expands in customer service, are agents becoming less necessary? Not according to customer experience strategist Adam Toporek and customer service expert Nate Brown. Listen as they discuss the ways humanity in service is evolving to great effect.
OCT 18 2022 | 23 mins
Episode 3: Solving the roadblocks to transformative healthcare service ft. Ingrid Lindberg and Steve Decker
Healthcare makes a huge difference in people’s lives – and so should its customer service. Just ask Ingrid Lindberg and Steve Decker, an unlikely duo who worked together to overhaul the customer service at a leading health insurance company, to phenomenal results.
OCT 25 2022 | 25 mins
Episode 4: The new tech balancing act ft. Sean Callahan, Chris Contreras, and Stuart Chandler
Striking the right balance between your existing tech stack and the latest advancements could mean the difference between high satisfaction and high debt. Listen as service experts Sean Callahan, Chris Contreras, and Stuart Chandler talk the best approach to going modern, strategically.
The Future of Customer Service Report
How AI and automation will radically change service deliveryCustomer service (CS) is going through massive shifts – and both AI and automation are playing a pivotal role. Learn how these changes will improve CS overall.
Future of Marketing
Emerging tech, omni-channel engagement, and the end of third-party cookies are just the beginning. Discover where marketing is headed, faster than ever.
SEP 6, 2022 | 24 mins
Episode 1: Decluttering the future of marketing technologies ft. David Steuer and Jeremy Woodlee
Modern marketing leaves little to chance by utilizing data-driven targeting to know precisely what people want. And its evolution is ongoing. Join David Steuer and Jeremy Woodlee, managing directors from Accenture, as they discuss where MarTech is taking the industry.
SEP 13, 2022 | 30 mins
Episode 2: Making content count with automated marketing experiences ft. LaToya Shambo and Morgan Short
Reaching core customers in the fastest, most effective way, is the goal. Using personalized marketing experiences through automation is how you’ll get there. Join LaToya Shambo and Morgan Short as they unpack how automation and current martech trends are shaping the future of marketing.
SEP 20, 2022 | 28 mins
Episode 3: Reenergize your MarTech strategies with ethical AI ft. Tara DeZao and Michelle Ngome
Customers are sick of old marketing strategies. And today’s best marketers aren’t just telling customers they care—they’re putting their MarTech where their mouth is. Join Tara DeZao and Michelle Ngome as they share how you can make the most of MarTech by putting customers first.
SEP 27, 2022 | 25 mins
Episode 4: Web 3.0 is brand new virtual territory. Are you prepared? ft. Emily Rose Dallara and Bridget Greenwood
Web 3.0 is a more immersive, community-centric internet where you can build and sell in entirely new ways. And it’s here. Learn all the ways the internet is evolving and discover the many opportunities brands have to capitalize on this new virtual territory.
The Future of Marketing Report
7 trends changing the status quoMarketing has always navigated change, but the constant pressure to innovate has us in overdrive. Learn the top trends you need to know to prepare for the future.
Future of Operations
Businesses need to be ready for change – and a strong operations strategy is key. Learn how the demands of ops are evolving in the face of inevitable disruption.
Apr 5, 2022 | 20 mins
Episode 1: Reversing the top-down operations model with Kieran Gilmurray and Shelly Kramer
To keep up with the speed of disruption, businesses need to embrace adaptability and leaders need to gain customer-focused perspective. Join digital transformation expert Kieran Gilmurray and senior analyst Shelly Kramer as they discuss what a disrupted, change-focused operations model has already started to look like.
Apr 12, 2022 | 25 mins
Episode 2: Outsmarting the future of cybersecurity with Jody R. Westby and Katryna Dow
A secure cyber future demands thinking ahead of the standard regulations. Tech moves faster than the law – and hackers work faster than both. Listen as Jody R. Westby, CEO of Global Cyber Risk LLC, and Katryna Dow, founder and CEO of personal data platform Meeco, recommend smarter approaches to crafting cybersecurity protections.
Apr 19, 2022 | 25 mins
Episode 3: The real impact of resilient operations with Richard Seline
How do we ensure we’re prepared for whatever environmental threats may impact how we do business in the future? Listen as Richard Seline, co-founder of the Resilience Innovation Hub, talks about the importance of having proactive operations measures in place to be ready for anything.
Apr 26, 2022 | 26 mins
Episode 4: Innovating operations within a skills chasm with Yael Kaufmann, Stacy Cline, and Bob Chapman
How can operations leaders keep loyal talent motivated when the skills gap keeps evolving? Yael Kaufmann, co-founder, and COO of LearnIn, Bob Chapman, CEO of Barry Wehmiller, and Stacy Cline, Senior Director of Corporate Social Responsibility and Sustainability at GoDaddy share how they’re facing this issue.
The Future of Operations Report
Navigating disruption will be no minor operationHow can operations leaders successfully navigate the rocky road ahead? This report uncovers what you need to adapt fast and overcome future challenges.
Future of IT
Information and technology are a potent combo. Learn how data, AI, and tech are joining forces to change how we live, work, and prepare for challenges to come.
Jan 18, 2022 | 23 mins
Episode 1: Steering the future of IT ft. Elizabeth M. Adams and Joe Weinman
CEO Elizabeth M. Adams and author Joe Weinman talk about what the future of IT can (and should) look like. From AI bias to unreliable algorithms and the working harmony between humans and machines, learn what’s most pressing as our IT-enabled future fast approaches.
Jan 25, 2022 | 22 mins
Episode 2: Are humans at the heart of digital transformation? ft. Alex Andrenacci and Ralph Thompson
Join Alex Andrenacci and Ralph Thompson, technology transformation leaders at Ernst & Young, as they discuss what the future of IT looks like from their perspective and how people are at the heart of it all.
Feb 1, 2022 | 26 mins
Episode 3: Expanding the reach of tech for good ft. Dr. Phil Budden and Lacey Kesler
Innovation is about making the future more advanced, but what advancements are we making to help today’s tech be more accessible? Listen as our expert guests talk about the importance of low-code alternatives, visual development, changing our approach to education, and more.
Feb 8, 2022 | 24 mins
Episode 4: The steady evolution of government IT ft. Alexis Wichowski
Technologically speaking, the public sector has room to grow. But according to Alexis Wichowski, deputy CTO for innovation in NYC, innovations are happening. Learn what progress is being made in public sector IT, what progressive government leadership makes possible, and more.
The Future of IT report
IT’s secret weapon to win the futureWith big changes to how we work on the way, it’s time to think ahead. Discover how to prepare your business and people for what’s next in IT.
Listen on
Host info
Jo Richardson
Director, Corporate Communications
Pegasystems
Francis Carden
VP, Intelligent Automation and Robotics
Pegasystems
James Dodkins
CX Evangelist
Pegasystems
Elizabeth M. Adams (she/her/hers) is a global AI Ethics Advisor helping executives, governments and organizations gain familiarity with AI Ethics guidance and standards. She passionately teaches, advises, consults, and speaks on the critical subjects within and across Tech Inclusion, Humane Tech and Social Influence in AI. Elizabeth is an Affiliate Fellow at Stanford University’s Institute of Human-Centered AI and is currently pursuing her Doctorate in Business Administration at Pepperdine University, with a research focus on Leadership of Responsible AI. Over the past 20 years, she has refined her leadership acumen in tech design by leading a variety of large-scale technology initiatives for the government and Fortune 500 companies as a tech equity champion.
Joe Weinman was most recently SVP at Telx (now Digital Realty) and has held executive positions at Bell Labs, AT&T, and HP, in areas such as corporate strategy, R&D and innovation management, partner and business development, product management, operations, and sales and marketing. He currently serves on the advisory boards of Syntropy Networks, EDJX, RampRate, the Pace University Lubin School of Business, and the Pacific Telecommunications Council. He’s been awarded 27 patents.
He’s a global keynoter and digital strategist recognized for his insights at the intersection of business, technology, and academia who has spoken at hundreds of events and is the author of the Amazon #1 New Release Digital Disciplines: Attaining Market Leadership via the Cloud, Big Data, Social, Mobile, and the Internet of Things (Wiley CIO, 2015), also available in Chinese: 新动能 新法则 (PTPress, 2016); Cloudonomics: The Business Value of Cloud Computing (Wiley, 2012), also translated as 云经济学 (PTPress, 2014) and 云端时代 (PTPress, 2015); co-editor of Fog and Fogonomics: Challenges and Practices of Fog Computing, Communication, Networking, Strategy, and Economics (Wiley ICT Series); and a contributor to Regulating the Cloud: Policy for Computing Infrastructure (MIT Press, 2014) and Guide to Big Data Applications (Springer Studies in Big Data, 2018).
His business and technical articles have appeared in the Harvard Business Review, Forbes, CIO, InformationWeek, The New York Times, Business Week, Entrepreneur, Wired, CNN Money, and elsewhere; he has appeared on satellite, broadcast, and online channels of ViacomCBS, Sky, TVB Pearl, Channel NewsAsia, The New York Times, and the Wall Street Journal; and he was the contributing editor of the cloud economics column for IEEE Cloud Computing magazine for five years.
He has a BS and MS in Computer Science from Cornell University and UW-Madison and has completed executive education at the International Institute for Management Development, Lausanne, Harvard Business School, and MIT Sloan School of Management.
Connect with “joeweinman” at Twitter, LinkedIn, Instagram, WeChat, or Gmail.
People developer. Value creator. Business operator. Driver of transformation. Dog lover. Beekeeper.
Alex looks after the SAP business and go-to-market framework for Technology Transformation in Asia-Pacific.
Prior to working in EY, he has spent 27 years working for clients embarking on transformation programs driven either by a value-driven approach or a full renewal and update across the application landscape. Alex has worked across Asia Pacific – primarily Australia, New Zealand, Japan, China and Singapore. The last 15 years of Alex’s career was spent on large consumer goods and services organizations with direct responsibility for the deployment of their ERP of choice. The outcome and resulting digitized business processes allowed these organizations to become more agile and closer to the customers across 42 countries and with over 40,000 users.
He recently completed a Post Graduate Diploma in Innovation and Design Thinking from MIT Sloan Executive Education and Columbia Business School. Alex obtained his Arts and Business degree from Universidad Metropolitana in Caracas, Venezuela.
With a strategic IT background, Ralph specialises in partnering with multinational companies and agencies to shape, secure funding, launch and successfully deliver transformative IT strategy, architecture, governance, Cloud, Digital, Service Management, sustainability, and resilience outcomes for clients. He has worked across industries serving clients in Europe, the US, Asia, and Oceania. and currently focuses on Cloud in APAC. He constantly drives to achieve real, sustainable value-creating change enabled by technology. Graduated from the University of Maryland and the Australian Institute of Company Directors, his current passions are Technology, tennis, and economics.
At MIT, Philip Budden (aka ‘Dr.Phil’) works with executives (both technical professionals, and general managers; public sector, and private) on the challenges of tech innovation (including emerging technology (EmTech)), for them as individuals and for their organizations. Taking an ‘eco/system’ perspective, Dr.Phil also encourages those pursuing a ‘corporate innovation’ strategy to draw on local stakeholders (such as universities and start-up entrepreneurs) to complement their internal efforts, which can be good for the company, as well as the community.
Lacey Kesler is a no-code expert and educator living in Texas. Lacey was previously in product and software engineering, but soon discovered no-code and ditched the command line for drag-and-drop. She leads Women in No-Code, a community that empowers women in the no-code space, and she’s a co-host of Visual Dev FM. She frequently trains and lectures with notable companies and universities to utilize the power of no-code. In her spare time you can find her on the running trails (she’ll be the one walking) or playing with her children and husband. She is the Senior Community Education Manager at Webflow.
Alexis Wichowski, PhD, serves as New York City’s Deputy Chief Technology Officer for Innovation (2019 - present), interim Director of Communications for the Chief Technology Officer (2020 - present), and previously also served as Acting Deputy Chief Technology Officer for Universal Broadband (2020 - 21). As a Deputy CTO for NYC, Wichowski and her team create inclusive coalitions and testbeds to research new solutions to social challenges, such as community wealth-building, youth mental health, housing rights, and neighborhood safety at night. During the spring of 2020, Wichowski worked on NYC’s COVID response, securing millions of N95s; connecting private sector donors to agencies in need; creating NYC’s “PPE Dashboard” to predict supply burn rates; and co-founding the NYC[x] Innovation Fellows. Prior public service roles include: Associate Commissioner; Press Secretary (NYC Department of Veterans’ Services); Disaster Relief Field Responder (American Red Cross; 9/11 Ground Zero Response); Program Analyst (US Department of State Office of eDiplomacy); Director of Strategy & Analysis; Press Officer (Permanent Mission of the United States to the United Nations) and Twitter jockey (various). Outside government, Wichowski researches, teaches, and writes on tech in government and tech as power (Columbia University). She’s published dozens of articles and, recently, the book, The Information Trade (HarperCollins). Awards include the Presidential Management Fellowship, two Meritorious Honor Awards; University at Albany’s “Women in Tech” and “Distinguished Dissertation” awards; Columbia University’s “Top 5 Course Award,” the City of New York’s “NYC[x] Tech & Innovation Award,” and a Fulbright. Before public service, Wichowski worked in web development, knowledge management, theater production, foreign sitcoms, and pretzel vending. She holds a BA in Chinese (Connecticut College, completed 3 years, cum laude) and a PhD in Information Science (SUNY Albany College of Engineering & Applied Science). She reads science fiction excessively and runs occasionally and slowly. She lives in Brooklyn with her family.
For almost 3 decades Kieran Gilmurray (MBA, MSc, BSc., PG Dip) has helped businesses drive business and technology transformation programs using digital technologies. He does what he teaches, and he practices what he preaches. He has spoken on international stage and won copies industry business and technology awards. Kieran is passionate about technology and how it can help business and society transform. His work generated tens of millions of dollars of value.
Shelly Kramer is a founding partner and Senior Analyst at Futurum Research, and the President of Broadsuite Media Group, one of our sister companies. A serial entrepreneur with a technology centric focus, she has worked with some of the world’s largest brands to lead them into the digital space, embrace disruption, understand the reality of the connected customer, and help navigate the process of Digital Transformation. As a brand strategist and DX expert, she has decades of experience helping global companies with marketing challenges, driving strategy and digital transformation for B2B brands across multiple verticals. She is a regular on the conference circuit and a sought-after speaker on all topics related to Digital Transformation. The industries Shelly covers include Cybersecurity, RPA/Intelligent Automation, Collaboration, transformative trends across all industries, customer experience, as well as topics and trends related to the Future of Work, the transformation of the workplace and how people and technology are driving that transformation. A transplanted New Yorker, she has learned to love life in the Midwest, and has firsthand experience that some of the most innovative minds and most successful companies in the world also happen to live in “flyover country.”
Drawing upon a unique combination of more than twenty years of technical, legal, policy, and business experience, Ms. Westby founded Global Cyber Risk LLC (GCR) in 2000. GCR provides first-tier advisory and technical services to organizations in the areas of cyber governance, privacy, cybersecurity, incident response, and digital asset inventories and data mapping. Her team has deep expertise in cybersecurity risk assessments against best practices and standards, including industrial control and SCADA systems used in manufacturing, utility grids, and critical infrastructure sectors. Ms. Westby also is a professional blogger for Forbes and writes a regular column for Leader’s Edge magazine on cybersecurity issues.
Ms. Westby is a member of the bars of the District of Columbia, Pennsylvania, and Colorado. She serves as chair of the American Bar Association’s (ABA) Privacy and Computer Crime Committee (Science & Technology Law Section) and co-chair of the Cybercrime Committee (Criminal Justice Section) and has served four terms on the ABA President’s Cybersecurity Task Force. She co-chaired the World Federation of Scientists’ (WFS) Permanent Monitoring Panel on Information Security and served on the ITU Secretary-General’s High Level Experts Group on Cybersecurity.
Ms. Westby is the author of seven books, all published by the American Bar Association. Her latest publication, D&O Guide to Cyber Governance: Fiduciary Duties in the Digital Age, builds on her 15 years of experience in the governance of cyber risks and widely recognized series of governance surveys and reports. Ms. Westby led the development of the International Toolkit on Cybercrime Legislation and was editor and co-author of the 2010 UN publication, The Quest for Cyber Peace.
Katryna Dow is the founder and CEO of Meeco; a personal data & distributed ledger platform that enables people to securely exchange data via the API-of-Me with the people and organizations they trust. Katryna has been pioneering personal data rights since 2002, when she envisioned a time when personal sovereignty, identity and contextual privacy would be as important as being connected. Now within the context of GDPR and Open Banking, distributed ledger, cloud, AI and IoT have converged to make Meeco both possible and necessary.
Katryna has been consecutively named as one of the Top 100 Identity Influencers. She is the co-author of the blockchain identity paper ‘Immutable Me’ and co-author/co-architect of Meeco’s distributed ledger solution and technical White Paper on Zero Knowledge Proofs for Access, Control, Delegation and Consent of Identity and Personal Data. Katryna speaks globally on digital rights, privacy and data innovation.
Between 2020-2022 she served as a Director for the MyData Global Board with a strategic focus is on jurisdictional approaches to personal data rights and business models. In late 2020 Katryna joined Data Sovereignty Now, as Meeco’s representative to advocate for standards and soft infrastructure to enable a more equitable European digital economy.
She was a founding member of The Council of Extended Intelligence (CXI), a joint initiative between the IEEE Standards Association and MIT Media Lab. Has served on two IEEE standards working groups; Co-Chair for the Personal Data and Privacy Committee, part of the Global Initiative for Ethical Considerations in the Design of Autonomous Systems, and Chair to scope a standard for a Personal Data Artificial Intelligence (AI) Agent.
Katryna Dow Blog:https://katrynadow.com
Twitter:https://twitter.com/katrynadow
Richard Seline is the Co-Founder and Executive Director of the Resilience Innovation Hub – a national eco-system connecting peer organizations, academic and research institutions, insurance and reinsurance companies, entrepreneurs and investors for pre-disaster and risk mitigated resilience. His nearly 40-year career has spanned leadership roles – from a 100-year-old family business to one of the world’s largest medical institutions, from a Presidential Commission at the White House to an international technology-focused economic development consultancy. Richard’s duties often are defined as “other duties as assigned” by serving executives in public-private-philanthropic partnerships, strategic implementation, and the intersection of products, equipment, data science and alternative funding for innovative solutions to perplexing challenges. More on Richard Seline.
Yael Kaufmann is Co-founder & COO of Learn In. She is an investor turned operator and lifelong learner who believes that learning neither begins nor ends with a degree. Yael began her career as an investor in private equity, and was an impact investor and fintech entrepreneur prior to co-founding Learn In. Yael earned her MBA from Harvard Business School, her BS in Mathematics and Finance from the College of William & Mary, and her passion for education from a decade of teaching and tutoring.
Learn In helps companies establish talent academies that steer all the resources needed for building an always-skilled workforce. HR, Talent and L&D leaders use Learn In to modernize access to learning budgets and world-class programs, and to simplify the delivery of custom programs to employee groups. Learn In’s core features include a tuition benefits manager, a prepaid learning stipend card, a world-class program marketplace and custom program builder, and dedicated coaching. Co-founded by the founders of Degreed, Learn In is backed by leading edtech & future-of-work investors, including Firework Ventures, GSV, Album, Kickstart, and Village Global, and has been covered in CNBC, USA Today, EdTechReview, EdSurge, Fast Company, and Techcrunch.
Stacy Cline is GoDaddy’s Corporate Sustainability Senior Director. In her role she is responsible for driving the strategic direction of GoDaddy’s environment, social and governance (ESG) efforts, social impact programs, and employee engagement. Stacy has more than a decade of experience operationalizing sustainability programs to drive engagement across cultures to create business value.
As Chairman and CEO of $3B capital equipment and engineering solutions firm Barry-Wehmiller, Bob Chapman has led the company’s transformation from traditional management practices to what they call Truly Human Leadership — a people-centric approach where Barry-Wehmiller team members feel valued, cared for, and an integral part of the company’s purpose. A sought after speaker for his ideas about the powerful intersection of people-centric leadership and good business strategy, Chapman is intentional about using his platform as a business leader to build a better world. His book, Everybody Matters, which chronicles his journey and leadership philosophy, is a Wall Street Journal bestseller.
For more, go to barrywehmiller.com
Mr. Steuer is a Managing Director in Accenture. He leads Accenture Technology Practices across omnichannel personalization, low code, and process automation. He has more than 25 years of experience building technology and business solutions in marketing, sales, customer service, and customer experience in large Fortune 500 and government organizations. He has helped establish Accenture’s market leading position in omnichannel personalization and marketing technology and is considered one of their global thought leaders. He has lived and worked in US, Canada, Europe, and Japan. His responsibilities include business development, practice development, technology advisory, and delivery execution impacting hundreds of Accenture's clients across the globe.
Jeremy Woodlee is a digital and internet sales leader with 20+ years of experience with digital advertising and advertising technology. He is a Managing Director at Accenture Song, responsible for the alliance between Accenture and the Google Ads business in North America. He joined the company a year ago from Google, where he spent 11 years as a sales leader on their ad platforms business (fka DoubleClick). He was instrumental in launching and growing their Ad Exchange business into a multi-billion dollar global business. He also managed the Google ad platforms partner program, growing another multi-billion dollar media business for Google. Prior, he worked at the Rubicon Project (now knows as Magnite), the Los Angeles Times, the Tribune Company, Cars.com, and WebMD in product management, operations leadership, and sales roles. His passion in the business world is building scaled, multi-billion dollar technology sales from small beginnings. On a personal level, he is a graduate of Yale University and the University of Chicago. A native Nashvillian, he recently re-located his family to Charleston SC from Venice CA. He is a passionate road and gravel cyclist and is a long time Cubs fan, still recovering from the World Series win in 2016.
LaToya Shambo's passion has always been business, and her interest has always been the Black female audience. The alignment of her purpose both personally and professionally allowed her to birth BLACK GIRL DIGITAL, INC. and InfluencerLINKR (iLINKR), where the mission is to be a solution to equity wage disparities for Black and Multicultural creators in the influencer marketing industry. LaToya has worked in corporate America for over 15 years from agencies, ad networks, to brand direct and while she gained a vast amount of experience and knowledge, nothing has brought her more satisfaction than building her own successful multicultural agency that services the Black and brown creator community. LaToya Shambo is on the rise as a thought leader in the Influencer Marketing space on Diversity & Inclusion. Recently seen in Bloomberg TV, Yahoo Finance, and has been featured in Forbes Culture, Ad Week, Fox Soul, Sheen Magazine, Apple News, and LA Times.
Morgan Short is the Director of Content and Web Strategy at Vendavo, a global market leader of B2B price management and commercial excellence solutions. Prior to joining Vendavo, Morgan held content roles at B2B technology and customer experience companies like Avtex and Optimizely. She has 8 years of mixed strategy and creative marketing experience working for in-house marketing teams and agencies. Morgan was born and raised in Minnesota and has a B.A. in Journalism with a focus on Strategic Communications from the University of Wisconsin-Madison. In her free time she enjoys writing poetry, listening to live music, traveling, playing sports, and hanging with her bulldog, Chip.
Tara DeZao, Director of Product Marketing, AdTech and MarTech at Pegasystems has cultivated a successful career in the marketing departments of both startups and Fortune 500 enterprise technology companies like Oracle and EMC. As a subject matter expert in the field of advertising and marketing, she’s an experienced thought leader across written, audio and live mediums. She holds a BA from the University of California at Berkeley and an MBA from the University of Massachusetts at Amherst. Outside of marketing life, she enjoys exploring the Pacific Northwest with her wife and son and a good, strong cup of coffee. View her work at www.taradezao.com.
Michelle Ngome is an award-winning inclusive marketing consultant. As the founder of Line 25 Consulting, she trains and consults with organizations on how to create diverse and inclusive marketing strategies.
She is the recipient of the Houston Business Journal Diversity in Business award with her efforts creating the African American Marketing Association (AAMA) a nonprofit to empower Black marketers. The organization hosts the Marketing For the Culture podcast and Marketing For The Culture Summit.
Michelle has written white papers on The 6 Methods For Your Organization to Become Inclusive and The Language of Inclusion Guide. She has presented to AIG, Ad Age, Content Marketing World,as well as numerous publications including LinkedIn’s Blog, The Wall Street Journal and Forbes.
Emily Rose Dallara is CMO at SL2 Capital, where she leads brand strategy, go-to-market and product marketing across their portfolio companies including Nitro League and Polygen.
She has led marketing teams in crypto and blockchain since 2016. Emily Rose was Global Head of Marketing at Liquid Exchange (now part of FTX) and Head of Product Marketing at OKX Global and AAX Global.
She is Board Advisor to a number of prominent Web3 startups, including Lifetise, and a mentor for female and non-binary junior and senior marketers in The Bigger Pie Web3 community.
Emily Rose is a regular speaker at Web3 industry events and on podcasts including Coinspice and Crypto Canal, on subjects ranging from Web3 marketing, community building, and improving gender diversity in blockchain.
Bridget is the founder of The Bigger Pie, an award-winning organisation focused on supporting women in blockchain and emerging tech. As women represent less than 10% of those involved in this sector, we focus our efforts on supporting the incredibly talented and pioneering #womeninblockchain.
Bridget is a firm believer of having more women involved with the design, development and deployment and decommissioning of tech solutions.
Bridget has worked with different actors in the blockchain economy since 2017, both retail facing and servicing institutional clients, gaining an insight into the market place, challenges, pitfalls, regulation and breadth of projects and businesses in this rapidly evolving space.
She is also co-founder with Dr Amber Ghaddar at The 200Bn Club, an accelerator programme to help female led start-ups match successfully with investors.
Ethical Finance Awards Winner
Crypto Currency Diversity & Inclusion Organization of the Year 2022
Jeannie Walters, CCXP is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm helping companies increase sales and customer retention through elevated customer experiences.
Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is considered the leading authority for improving both employee and customer relationships.
Jeannie is a charter member of the Customer Experience Professionals Association, having worked with numerous Fortune 500 companies including Orangetheory Fitness, SAP, Comcast, and JPMorgan Chase; an educator whose Linkedin Learning courses have been watched by more than 300,000 learners; and a Professional Member of the National Speakers Association, speaking to tens of thousands of people across three continents.
Adam Toporek is an internationally-recognized customer experience expert, keynote speaker, and customer service trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. He is the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, as well as the creator of multiple virtual training courses on customer service and experience. Adam is regularly ranked as a top customer experience thought leader and has been cited in Entrepreneur, Forbes, and over 200 other media.
https://customersthatstick.com/
https://www.linkedin.com/in/adamtoporek
https://www.instagram.com/adamtoporekcx/
https://www.youtube.com/user/customersthatstick
https://twitter.com/adamtoporek
Nate Brown is a perpetual student of the world’s greatest experiences and the people who create them. Having spent the first decade of this career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience in 2015. After authoring The CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. As a passion project, Nate created CX Accelerator, a first-class virtual community for Customer Experience professionals. Nate serves as the Senior Director of Customer Experience for Arise Virtual Solutions and can be found at a variety of conferences speaking and training on the CX topics he loves.
Twitter: https://twitter.com/cxaccelerator/
LinkedIn: https://www.linkedin.com/in/cxaccelerator/
Ingrid Lindberg is a serial Customer Experience Officer (CXO). As the first person to hold the title of CXO, she has been transforming companies with her approach to customer experience for 20 years. She’s a Marketing Maven, named as one of the 40 Top Global Marketers. She also was recognized by the Stevie’s as Maverick of the Year for her impact on the health care marketplace.
Her work has spanned the Fortune 500 - including Finance, Healthcare, CPG, Telco and Retail, working with companies to create differentiated customer experience strategies and to redesign cultures. From CMO to CXO to CEO, she’s known for how she leads with heart through transformations.
She’s a global keynote speaker, an author and through her company, Chief Customer, acts as a guide to organizations as they drive their customer experience and employee experience strategies.
Steve is an inspiring and engaging leadership consultant with expertise in optimizing multi-site contact center operations, talent development, leading large teams, navigating in complex matrix organizations, and strategic planning and execution. Over a thirty-year career he directly held roles in all the major functions within service operations, supporting multiple industries including healthcare and financial services. He now works as a leadership coach supporting organizations and individuals to develop current and future executive leaders. He has the innate ability to connect deeply with people at all levels of an organization and is known for working collaboratively, with integrity, and leading from the heart to achieve results. Specialties include coaching operations leaders for successful transitions into new/higher level roles, effective communication for influence, leading in large matrix environments, career management and personal growth, and emotional intelligence.
As a Product Marketing Manager for Pega Customer Service, Sean Callahan helps industry-leading enterprises deliver better customer resolutions through AI-powered service and workflow automation.
Chris leads Customer Success efforts at MNTN. Chris is also an advocate for DE&I and thrives on facilitating a work environment that is inclusive and diverse in skillset, experiences, and perspectives. Chris comes to MNTN with over 13 years of AdTech and MarTech experience spanning Sales Ops, Rev Ops, Strategy, and CS Leadership roles. He has recently successfully led the transformation of high-performing CS teams at AdRoll, Shutterstock, and Operative.
Stuart Chandler is SVP Global Pega Coforge bringing 28+years of leadership in digital process automation on Pega platforms. He specializes in business transformation thru process platforming, architecture design and business/IT strategy along with building consulting practices in DPA platforms. He has worked with leading organizations globally to accelerate business outcomes at client touchpoints and improve operational efficiency.
Prior to Coforge, Stuart was SVP of the DPA practice at Virtusa leading significant growth over 11 years and driving high value digital transformations for financial services, healthcare, insurance, and logistics companies. He has led smaller boutiques in growing pega practices to acquisition.
Stuart holds a BS degree from University of New Hampshire, MBA and MS-MIS from Boston University.