Pega CX Rockstar Session: Some boring stuff but also some cool stuff (Presentation)

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The most exciting boring session you’ll attend all day! Hear some obvious and boring yet widely forgotten customer experience essentials that make up the world’s most amazing customer experiences, then hear about an exciting look into the not too distant future with the ‘Rise of the Machine Customers’. Leave with simple ideas that can be immediately implemented and some future challenges to consider whilst on your customer experience journey.