Drive a faster, more competitive sales experience

Sell smarter to close more deals, faster

Traditional sales automation has been about what sellers put into the system – not what sellers get out of it. With Pega’s industry leading sales automation platform, communications service providers (CSPs) can apply AI and automation across the customer lifecycle to efficiently manage multiple customer contracts, pricing, and system integrations. Instead of time-consuming tasks like tracking orders and follow ups, your sellers can focus on the right leads and activities to drive more value.

Key benefits

- Work faster, sell smarter
- Anticipate customer needs and problems
- Innovate quickly and adapt instantly

Featured customers

BT applies a center of excellence model to simplify global complexity

Find out how large-scale reuse, agility, and a COE at its core has enabled BT to mitigate legacy software, transform at scale, and broaden Pega adoption across the business.

Vodafone goes global with order automation at Vodafone Business

Discover how creating a streamlined order capture process to eliminate order fallout was key to Vodafone’s implementation.

Etisalat creates customized offerings powered by AI

See how Etisalat is using Pega Bundle Negotiator to empower agents to create relevant and valuable product combinations on the fly – moving from a one-size-fits-all approach to offering customized packages perfectly suited for each customer’s unique needs.

Drive seamless experiences

Keep your customers engaged

Every connection counts. Keep your customers engaged with interactions that are relevant, suitable, and empathetic by connecting across channels and systems to take action on customer data. Give your customers the tools and visibility needed to manage their accounts and resolve issues quickly.

How we do it

Generate content that is relevant to the client and account in real time
Help your customers quickly with digital self-service across all your channels
Unify AI and automation to power every customer touchpoint

Empower sellers

Give your sellers the tools to drive more deals

Successful sales are as much about what you don’t do as what you do. Support your sellers with AI guided interactions and collaboration tools that keep your team one step ahead. Make every moment count by automating labor-intensive processes and seamlessly orchestrating orders with case management – so sellers can work faster and smarter.

How we do it

Get a full view of client activity and alert reps with the best actions to take
Gain real-time views into predicted sales cycle, quota attainment, and lead quality
Accelerate time to transact with intelligently guided selling that leverages AI

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Eliminate sales complexity

Deliver value without disrupting existing systems

Legacy tech stacks are often aligned by product or function, requiring complex support to maintain and expand to new products and solutions. With Pega, you can apply AI and automation across your front- and back-office systems to unify your data streams and transform your selling process. Pega's AI constantly learns from what works and what doesn’t work, self-optimizing advice and guidance to reps, agents, and managers.

How we do it

Easily manage process variation, reducing silos, and driving service efficiencies
Deploy self-optimizing AI to continually improve guided selling
Automate any work from front to back office

Read the case study