Principal Service Assurance Advisor, Cloud Migrations
Meet Our Team:
Pegasystems is growing and our Cloud Acceleration Group is seeking an experienced customer facing expert to take on the vital role of Lead Service Assurance Advisor, Cloud Migrations. This is a pivotal, high-profile role, who will lead and guide the regional Service Assurance Advisors (SAAs), clients and partners on Pega Cloud Migrations to Pega Cloud Services. The SME will provide best practice advice and guidance on migrating on-prem. Pega deployments to Pega Cloud Services. The SME will work cross-functionally with multiple stakeholders across Pega departments to ensure success of Pega migration initiatives. The SME will ensure customer success by striving to keep the Pega clients current on the latest Pega versions. The successful candidate will have excellent consultative skills, detailed Pega product and Pega Cloud Services knowledge, and a commitment to delivery excellence and continuous improvement. This is a vital role within the organization is key to Pega's transition to as-a-Service and directly impacts overall customer success and the evolution of our product and service capabilities.
Due to the nature of the work and occasional involvement with Gov Cloud and FedRamp, US Citizenship is required
Picture Yourself at Pega:
The cloud migration SME is a highly driven technical customer-facing professional who possesses initiative, a positive and resourceful mindset, and the ability to learn quickly and adapt to change. The individual is an organized self-starter with tenacity, drive, and enjoys working in a collaborative fast-paced environment to ensure swift resolution of issues and an exceptional customer experience. A deep commitment to quality is essential, as well as demonstrated creative troubleshooting skills.
What You'll Do at Pega:
Regional Engagement Oversight
• Support, guide, and enable the Service Assurance Advisors (SAA) in the region on client engagements as they pertain to Cloud Migrations
• Advise clients and partners in the region on Cloud Migration approach and best practice
• Contribute towards identifying and documenting best practices for migration.
• Ensure best practice guidelines on migration are followed by clients and partners in the region.
• Work with the Migration Service Teams and regional SAAs in planning and executing migration projects in the region.
• Qualify new cloud migration engagements in the region working with the regional Sr. Director to forecast SAA resources accordingly
COE Continuous Improvement and Standardization
• Capture client and partner feedback from the SAAs in the region on migration projects for continuous improvement.
• Work with Pega product, cloud engineering, and operations teams to address and drive feedback to done.
• Assist in research and development on migration best practices, technical documentation, and tooling.
• Align and collaborate with SMEs in other regions to ensure Pega is operating globally, and findings are shared
Who You Are:
- 12 + years of relevant work experience ideally with 3-5 years of either consulting experience or a technical lead role
- Experienced with Pega migration, Pega Cloud Services and upgrade projects, preferred (CSSA certification, CLSA preferred)
- Bachelor's degree in Computer Science or equivalent
- Experience working with Amazon Web Services and GCP
- Knowledge of database administration (Postgres, Oracle, DB2)
- Knowledge of J2EE architecture and application servers (Websphere, Weblogic, Tomcat, or JBOSS)
- Knowledge and experience with Javascript, SQL, and CSS/HTML
- Knowledge of Operating Systems (specifically Windows, AIX, Solaris, Linux, zOS)
- Knowledge of integration protocols and technologies (SOAP/REST, MQ, JMS)
- Demonstrable experience in quickly understanding complex technical issues, as well as understanding customer end-to-end deployments, products and underlying architecture
- Proven effectiveness at leading and facilitating customer meetings and workshops
- Possess strong presentation skills and credibility with all levels of customer organizations
- Ability to rapidly gain in-depth knowledge of existing and new Pega products and services
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
Apply Now
Already have an account? Log in.
Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Know Your Rights: Workplace Discrimination is Illegal
Pay Transparency Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights