Case Study
Future-proofing a captive auto finance organization with Pega
-
Auto collections lifecycle moves to intelligent automation
-
Allows for timely compliance with regulatory and reporting changes
-
Real-time reporting insights identify collections risks
The Business Issue
Research shows that 84% of auto finance companies plan a technology transformation over the next 3-5 years. Industry-wide, legacy systems can’t keep up with new business strategies, processes, and regulations.
This leading captive finance company was stymied by old technology. Staff was spending way too much time chasing down problem customers because they couldn’t proactively identify risky behavior patterns. Systems were siloed, limiting access to customer and changing financing regulation information. The result? Losses from poor collections, regulatory fines, and outsized IT spend.
To future-proof its collections program, the company had to reduce redundant applications, integrate systems, and streamline processes. It needed a global solution, sensitive to North American time, resource, and capability constraints.
The Solution
The company chose Pega Collections™ to implement better end-to-end lifecycle management and improve originations, collections, CRM, and remarketing. Moving to intelligent automation and digital customer engagement had the added benefit of freeing up valuable staff time.
Pega’s solution integrates new data, analytics, AI, and digital platforms, allowing the lender to stay on top of changing consumer credit profiles and industry dynamics. The overhauled infrastructure provides intelligent scorecards and alerts them to new customer behaviors. Advanced analytics leverage AI and machine learning, providing the perfect omni-channel solution to improve customer experience.
The Results
Simplifying the collections program with intelligent automation gives this auto finance company many benefits, including:
- Savings on IT spend, Total Cost of Ownership (TCO), and shadow IT
- Faster response to shifting regulatory and reporting rules
- Real-time notification of changes in consumer payment behavior
- Decreases in staff overhead
Related Resources
Case Study
Download the full auto finance organization case study.
Insights
The future of captive finance. Accelerated by Pega.
Video
In the future, captive finance will be very different. See how Pega can help.
Data Sheet
Download the Pega Collections™ for Financial Services datasheet.
Quick Guide
Get to know Pega Collections™ for financial services.