Deploy self-service that actually works
Contain calls, reduce cost to serve, and improve the customer experience using AI and workflow automation.
How we do it
Give customers what they want: Faster resolutions
Automate self-service with intelligent workflows that empower customers to solve their own problems.
Meet your customers wherever they are
Provide self-service in the channels your customers use. Guide the journey wherever it happens.
Contain contacts and reduce cost to serve
Reduce routine inquiries and free up time for more complex service interactions.
Drive faster resolutions with powerful self-service across channels
Pega’s self-service capabilities empower the customer to resolve many of their service needs on their own, in the channel they prefer. Place the customer journey at the center instead of the channel.
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Self-service that resolves
Your always-on digital assistant
Reduce contact center volume and deliver faster service with AI-powered chatbots and email bots that help resolve inquiries.
Intelligent Virtual Assistant
Meet your customers wherever they are
Let your customers self-serve wherever they choose to engage by powering every journey with a centralized, AI-powered workflow automation engine.
Case Management
Deliver the right content at the right time
Resolve issues faster by offering customers relevant knowledge articles and dynamic content so they can troubleshoot, solve problems, and find answers right away.
Knowledge Management
Bots that speak human
Deliver personalized self-service with bots that understand customer needs and deliver resolutions in any channel, often without the help of an agent.
Digital messaging