With agentic workflows, work simply flows
Only Pega builds agentic AI into every workflow for true enterprise transformation.
Agents rock.
But you need more than agents alone.
Some say the value of agents is productivity, but when you shackle them to specific, narrow tasks you end up building hundreds of legacy silos—without governance, orchestration, or predictability.
Unlock the power of Predictable AI
Pega Predictable AI™ agents take their cues from your workflows, not from their own ideas. That means greater control, total visibility, and zero surprises - so you can build an AI-powered future without compromising your standards.
AI agents that unleash transformation
Transform your processes without starting from scratch. With Pega’s Design Agent, Pega Blueprint, you can build powerful apps that align with your business rules and industry best practices from the start.
With our AI-powered workflow design tools, you can:
Analyze and understand legacy system assets
Generate enterprise-ready workflows, complete with all the components you need
Manage exceptions and automation gaps on the fly at runtime
AI agents that won’t go off-script
Now you can give customers and employees fast outcomes - that are also consistent. Pega Conversation Agents use your workflows to guide them, so customer and employee requests are always fulfilled in the same approved way, every time.
With our conversational experience capabilities, you can:
Guide agents with structured workflows - not fragile prompts
Fulfill requests across chat, web, email, and social with precision
Connect, govern, and manage workflows and agents from multiple systems across the enterprise.
AI agents that do the work (and show their work)
Get all the benefits of automation without any of the risk. Automation Agents handle the essential tasks that keep your workflows moving, from document analysis to research and beyond. Because they’re embedded directly into your workflows, every action is visible, traceable, and fully governed.
With our natively agentic workflows, you can:
Use governable agents for tasks like document analysis and data extraction
Embed agents as workflow steps to control their actions
Gain full transparency across both Pega and non-Pega agents
AI agents that turn your insights into action
Make every process follow your best thinking. Powered by Pega Knowledge Buddy™, Knowledge Agents surface best practices and critical information from across your systems, helping teams make smarter decisions and ensuring every workflow reflects your most trusted guidance.
With our contextual knowledge capabilities, you can:
Create custom agents using data from internal systems and repositories
Embed intelligence directly into workflows for in-the-moment support
Ensure every process aligns with industry best practices
AI agents that coach employees in real-time
Elevate employee performance while staying true to your highest standards. Coach Agents leverage real-time context to give in-the-moment recommendations – so employees can uplevel their work and move forward with confidence.
With our AI-powered contextual guidance, you can:
Collaborate with employees directly inside the flow of work
Provide real-time guidance based on the task at hand
Keep human decisions aligned with company standards and best practices
Orchestrate your new agentic workforce
Achieve end-to-end results with AI that gets things done across the enterprise. Pega Agentic Process Fabric™ connects AI agents with customers, employees, and existing IT systems into an open network of predictable agents that automate work at scale.
With Pega Agentic Process Fabric, you can:
Intelligently register AI agents, workflows and data across Pega applications and 3rd party systems
Orchestrate all AI agents and systems across the enterprise for more reliable and accurate automation
Unlock seamless agentic experiences ensuring predictability and dependability through trusted workflows
Pega leads where AI and automation unite
“Pegasystems excels in providing a top-tier design environment, agentic automation, agentic orchestration, and governance.”
– The Forrester Wave™ Task-centric Automation Software
Q4 2024
“The future of work with virtual agents provides more opportunities for enterprises to operate at increased levels of efficiency and effectiveness.”
Chief Technology Officer, Pega
"The real success of agents is not about the intelligent capabilities of these agents themselves, but it's more how you embed them."
Director of the AI Lab and Lead Scientist, Pega
Pega’s AI influence in action
Test drive predictable AI agents
Try it now in Pega Blueprint™.
