Media Coverage
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| The Banker
How will GenAI, the buzz tech of 2023, affect banking?
Pega's Steve Morgan shares his thoughts on the future of GenAI in banking.
| The Banker
Innovation is curious people saying ‘we can do better’
Shawbrook Bank’s CTO Russ Thornton about his career, who acknowledges the role Pega has played in it to date.
| Finextra
Generative AI in Banking: Future Promise or Present Hype?
Pega's Steve Morgan shares his thoughts on whether generative AI in banking is a game-changer or just industry buzz.
| AI Magazine
RPA: The technology transforming the way businesses operate
Pega's Steve Morgan explains how and why RPA is a rapidly growing technology transforming the way businesses operate by automating manual and repetitive tasks.
| Springer Professional
"Agil geführte Banken haben eine höhere Resilienz"
Pega's Michael Baldauf explains how and why agile banks are more resilient.
| Customer First
ANDERHALF MILJARD KLANTINTERACTIES PER JAAR
Rabobank’s head of digital platform & customer processes, Finbar Hage explains how the Pega Customer Decision Hub is helping them to provide future-orientated, personalised customer service.
| Computer Weekly
Shawbrook Bank slashes mortgage processing time through low code
Shawbrook Bank was able to use Pega to bring about a fourfold reduction in the time it takes to process buy-to-let mortgage offers.
| Fintech Finance News
AI could transform your bank if you let it.
Pega's Marc Andrews is interviewed at Sibos 2023 and he shares his views on AI in the FS industry whilst getting his hair cut!
| Finextra
How can banks successfully modernise their technology?
Pega's Steve Morgan explains how banks can successfully modernize their technology.
| Enterprise Times
Pegasystems accelerates financial services fraud investigations
Pega launches Financial Crime and Alerts Investigation Management Accelerator to better orchestrate and automate the intake, automation, and management of any investigation .
| CustomerFirst!
SNELLERE TERUGVORDERINGSPROCESSEN VOOR BANKEN EN CREDITCARDMAATSCHAPPIJEN
Pega announces the launch of Pega Smart Dispute and how it can help automate disputes by using low-code, AI and NLP.
| Finextra
Three Tech Takeaways from Sibos 2023
Pega's Steve Morgan shares his top three takeaways from SIBOS 2023.
| Manage IT
KYC ist die Blaupause für das ESG-Datenmanagement
Pega's Michael Baldauf explains how KYC is the blueprint for ESG data management.
| Ziptone
Een virtueel contactcenter is nóg efficienter
Sebastiaan Kalshoven, the IT director of de Volksbank, shares how the company is using Pega and their upcoming plans for using Pega’s next-best action capabilities.
| Raconteur
All of the gain with none of the pain
Shawbrook Bank CTO Russ Thornton explains how Pega has helped to increase the efficiency of its operations – operating a system it says is 75% faster at processing while cutting 1,500 monthly...
| IT FinanzMagazin
Smart Dispute soll Streitfälle mit Low-Code, KI und NLP automatisiert abwickeln
Pega's Steve Morgan shares his thoughts on how Pega Smart Dispute can help automate disputes by using low-code, AI and NLP
| Midrange
Dispute-Management-Lösung hilft Banken, Streitfälle schneller zu lösen
Pega's Steve Morgan explains how dispute management solutions can help banks to resolve disputes faster.
| CXO Today
Pega Infuses AI into Pega Smart Dispute to Streamline Chargeback Processes
Pega announces enhancements to Pega Smart Dispute , to help banks streamline time-consuming chargeback processes.
| IT Finanz Magazin
KYC ist die Blaupause für das ESG-Datenmanagement
Pega's Michael Baldauf explains how KYC is the blueprint for ESG data management.
| Mi3
ANZ: Personalisation, decisioning drives conversion spike, near doubles stalled application completions as three of Big Four banks back same tech horse
Pega customer ANZ bank aims to transition from transactional to conversational customer relationships with the help of decisioning-powered personalization.
| Finextra
Sibos 2023 – Who’s Surprised Generative AI is on the Corporate Bankers’ Agenda?
Pega's Steve Morgan shares his thoughts on generative AI in corporate banking.
| Busy Continent
Intelligent automation in the financial services sector: How the AI lifesaver is pulling Australian banks to safety
Pega's Jonathan Tanner explains how intelligent automation is pulling Australian banks to safety.
| IT Welt
KYC ist die Blaupause für das ESG-Datenmanagement
Pega's Michael Baldauf explains how banks can profitably use their KYC inventory models.
| Mi3
‘No hallucinations’: NAB, Tabcorp, Accenture Song on 'applied AI’ - less ‘possible', more ‘pragmatic’ use cases first; NAB flags AI creative surge for 500m personalised messages but brands warned on mindless messaging, CX usurping media for brand building
NAB uses Pega's decisioning engine to deliver personalization at scale.
| Finextra
Optimising Service in Banking: Building the backbone for financial service operations
Pega's Steve Morgan details how banks can create a service backbone with intelligent automation and low code.
| Mi3
53 million calls a day, “thousands” of live experiments, a billion dollars back in customer pockets, getting to them before emergency services: How Commbank’s AI-powered decision engine has shifted the balance of power – and why others are piling in
Commbank is using Pega's AI-driven decisioning platform to help deliver a new generation of apps beyond the traditional domain of banking services.
| Computer Weekly
Citi US Personal Banking turns to AI to ‘delight’ customers with personalised services
Citi US Personal Banking uses Pega’s decisioning software to ‘delight’ customers with personalized services.
| The Banker
Harnessing low code to improve the customer experience
Pega’s Steve Morgan and Russ Thornton, CTO Shawbrook Bank discuss the benefits Pega’s low-code platform has brought.
| Finextra
Bridging the ESG gap for banking operations
Pega's Steve Morgan explains how banks can ensure greater ESG resiliency in their operations.
| Finextra