Media Coverage
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| Customer First
ANDERHALF MILJARD KLANTINTERACTIES PER JAAR
Rabobank’s head of digital platform & customer processes, Finbar Hage explains how the Pega Customer Decision Hub is helping them to provide future-orientated, personalised customer service.
| Mi3
53 million calls a day, “thousands” of live experiments, a billion dollars back in customer pockets, getting to them before emergency services: How Commbank’s AI-powered decision engine has shifted the balance of power – and why others are piling in
Commbank is using Pega's AI-driven decisioning platform to help deliver a new generation of apps beyond the traditional domain of banking services.
| Place de L'IT
Alan Trefler- Le CEO de Pega expose sa vision de l’Autonomous Enterprise.
Pega's Founder and CEO Alan Trefler shares his vision for the autonomous enterprise.
| Mi3
Australian consumers: AI promises a dystopian hellscape, but it still beats family gatherings, not that we can tell the difference
Pega’s AI research shows Australian consumers have developed firm opinions about AI remarkably quickly.
| Diginomica
Virgin Media Ireland adopts Pega to re-think service experience for both customers and employees
Virgin Media Ireland adopted Pega to re-think service experience for both customers and employees.
| IT Welt
Verbraucher beim KI-Einsatz zwiegespalten
Pega’s AI research highlights the way in which consumers are divided on the use of AI.
| Customer First
TIJDPERK VAN DE AUTONOMOUS ENTERPRISE IS AANGEBROKEN
The age of the autonomous enterprise is here.
| Mi3
'30% uplift in customer response rates': BUPA's AI-powered decision engine delivering huge early NPS scores, $12m incremental revenue gains, $1m in cost out
Bupa is seeing a fast path to value from tech investments including Pega's AI-powered decisioning engine.
| Computer Weekly
Citi US Personal Banking turns to AI to ‘delight’ customers with personalised services
Citi US Personal Banking uses Pega’s decisioning software to ‘delight’ customers with personalized services.
| Le Mag IT
IA générative : Pega tente de se différencier de la mêlée
Report of PegaWorld explains how Pega is stepping into the generative AI breach.
| Relation Client
Utilisation de l'IA et CX : des consommateurs encore partagés
Pega’s AI research highlights the way in which consumers are still divided over use of AI.
| Computer Weekly
PegaWorld iNspire 2023: Day #2 live report
Summary of day 2 of PegaWorld iNspire, including keynotes from Rob Walker and Don Schuerman.
| Techzine
Will AI and automation kill legacy in software?
Techzine summarised day 1 of PegaWorld iNspire, asking whether AI and automation can kill legacy software.
| Diginomica
The icing on the cake! Pega’s generative AI pitch focuses on generating business logic, not code
Pega’s generative AI pitch focuses on generating business logic, not code.
| ERP Today
PegaWorld iNspire 2023: The birth of the autonomous enterprise
PegaWorld iNspire- the birth of the autonomous enterprise.
| Computer Weekly
Pega details ‘internal mechanics’ of low-code with Infinity ’23
Pega has detailed the ‘internal mechanics’ of low-code with Infinity ‘23.
| Enterprise Times
Entering the age of the autonomous enterprise
Pega’s autonomous enterprise research concludes that the age of the a utonomous enterprise is beginning.
| Converge.xyz
The 4 pillars of digital transformation: stablity, reliablility, agility, and speed
Allianz CEO Brigit König discusses the influence that company culture has on successful digital transformation.
| Customer Talk
No more obstacles to delivering good customer experiences
Pega CEO Alan Trefler discusses the importance of understanding each individual customer.
| Converge.xyz
The heart of digital transformation: The customer
Pega CEO Alan Trefler discusses the impact that customers have on digital transformation.
| 1to1 Media
Next Best Action: It's not always about making the next sale
British Gas is using Pega for a more personalized approach to connect with customers.
| Forbes
New and intriguing lessons learned at Pegaworld 2016
Empowering better business outcomes in an unpredictable world, and other lessons from Pegaworld
| IDG Connect
Pegasystems seeks to banish “cloud gibberish” with better architecture
Pegasystems is connecting business applications with customers in mind.a
| Destination CRM
Captricity partners with Pegasystems
Captricity partners with Pega to unlock additional value using customer data.
| Diginomica
Competency over Pedigree – Plugging the tech skills gap by giving disadvantaged young adults a chance
Year Up is training young adults on tech skills required for success in today's world.
| Customer Talk
British Gas zet volgende stap in next generation decisioning
British Gas is using a central decisioning hub to improve customer experiences.
| Document Wereld
Partnership Merkle en Pegasystems koppelt realtime personalisatie aan marketingkanalen
Merkle and Pegasystems work together to streamline operations across different channels.
| 1to1 media
There is more to Customer Experience than delight
Creating powerful and meaningful customer experiences, as shown at Pegaworld 2016.
| iStart
Enterprises play catch up with IoT
IoT solutions offer great potential for the healthcare industry.
| eGovernment Computing