Media Coverage
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| Relation Client Mag
Les grandes tendances du service client en 2025, selon Pegasystems
Features Pega’s 2025 customer service trends, including how AI and automation are profoundly transforming the customer service landscape.
| Customer Experience Magazine
Pega unveils AI-powered payment dispute solution
Covers the launch of Pega Smart Dispute .
| Martech Series
GenAI: The Silent Hero Behind Better Experiences for Agents and Customers
In this byline, Pega's Simon Thorpe explains how generative AI is opening up new paths for top-tier customer service, bringing a new promise of agent-powered service and self-service that will change...
| Computer Weekly
Wells Fargo bank turns to AI to help families settle estates after a death
Sangeeta Doss, head of Wells Fargo’s Estate Care Centre, about how the bank is winning customers after using business automation software and artificial intelligence from Pega to help families manage...
| CX Lore
Rise of machine customers poses new CX headaches
Podcast on the topic of the rising number of machine customers, featuring Pega's James Dodkins who discusses whether they are the next big thing in serving customers efficiently and effectively.
| IT Matchmaker
Intelligente Bots automatisieren Schadensmeldungen
Pega's intelligent bots enable insurers to automate far more than traditional processing, allowing the clerks to process complex claims automatically and optimize customer communication.
| Midrange
DKB MODERNISIERT SERVICEPROZESSE MIT DER PEGA LOW-CODE-PLATTFORM
Deutsche Kreditbank modernizes its service processes using Pega’s low-code platform.
| Insurance Innovation Reporter
Enhancing Customer Satisfaction and Reducing Operations Costs with Generative AI
Pega's Manoj Pant writes about how generative AI can transform the insurance industry in this article in Insurance Innovation Reporter.
| RCR Wireless
Customer Experience and profitability are no longer a zero-sum game
Pega's Steve Rudolph explains how telcom operators need to evolve their customer experience.
| CMSWire
The 7 deadly sins of customer journeys
Re-engineering customer experiences to drive better end-to-end customer journeys.
| Nextgov
5 tips for agencies to step up their Customer Experience game
Pega's Jeff Nicholson explains how government agencies can improve customer experience.
| Wall Street Journal
Scotiabank invests in software development
How Pega client Scotiabank is transforming their organization with new software investments.
| BAI Banking Strategies
Why omnichannel must be omnipresent in the innovation evolution
Pega's Graham Lloyd explains why omnichannel is so important for financial services.
| IBS Intelligence
Pegasystems flag up RegTech dead end risks at Sibos 2016
Regulatory and technological challenges headline SIBOS 2016
| Financial IT
Pega enhances its CLM and KYC apps
New CLM and KYC applications unveiled.
| My Customer
Simplifying your Customer Service: The questions you must answer
"There's no time like the present to take CX to the next level," says Robin Collyer
| Payments Source
Helping victims is just as important as stopping fraud
Pega’s Scott Andrick discusses the importance of customer engagement in retail banking.
| 1 to 1 Media
Where to sink Customer Service technology investments in 2017 and beyond
Pega's Jeff Foley discusses the importance of having a 360 customer view to increase retention.
| Raconteur (The Times)
How to measure Customer Experience
“Insight is delivered at the point of interaction, at scale,” says Pega's Robin Collyer.
| TechTarget
Multichannel Customer Experience turf on which companies now spar
Pega’s CEO Alan Trefler discusses the importance of having a multichannel view of the customer.
| CXO Today
CRM is now Customer Experience Management
Pega’s Suman Reddy discusses how CRM drives customer engagement.
| Australian Marketer
Utilizing BPM and decisioning know-how to supply best-action buyer engagement
Pega’s Rob Walker shows how Pega is using paid media to increase personalization.
| Marketing Mag
Using BPM and decisioning technology to offer best-action customer engagement
Pega’s Rob Walker discusses how Pega incorporates real-time thinking across the platform.
| Marketing Mag
Three examples from the future of automated, predictive decisioning
Pega is working with Merkle, Philips, and Allianz to create a better customer experience.
| Australian Marketer
Three examples from the way forward for automated predictive decisioning
How Merkle, Philips, and Allianz are using Pega for automatic real-time decisioning.
| Forbes
New and intriguing lessons learned at Pegaworld 2016
Empowering better business outcomes in an unpredictable world, and other lessons from Pegaworld
| Document Wereld
Partnership Merkle en Pegasystems koppelt realtime personalisatie aan marketingkanalen
Merkle and Pegasystems work together to streamline operations across different channels.
| L’Informaticien
OpenSpan enrichit la suite de Pegasystems
Pega's OpenSpan acquisition brings automation capabilities to customer interactions.
| Ad Tech Daily
Merkle and Pegasystems Partner to orchestrate real-time personalization between digital advertising, customer service, and marketing channels
Pega and Merkle join forces to enable businesses to connect marketing, advertising, and service.
| Loyalty 360