Media Coverage
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| RCR Wireless
Customer Experience and profitability are no longer a zero-sum game
Pega's Steve Rudolph explains how telcom operators need to evolve their customer experience.
| The Independent
How much snooping is too much?
Pega's Tony Tarquini explains the value of building customer relationships for insurers.
| CIO.de
Allianz führt neue BPM-Plattform ein
Die Allianz Private Krankenversicherung hat die Plattform Pega von Pegasystems implementiert. Verbesserungen bei der Arbeitseffizienz und Qualität sind bereits zu beobachten
| European Communications
Opinion: Telcos must embrace the new automated age of Customer Service
A recent survey Pega undertook with Cognizant and Marketforce found that 76 percent of IT professionals suggested smartphone virtual assistants such as Siri, are making customers more willing to...
| Property Casual 360
Thriving in the autonomous auto market
According to Pega’s Tom King, the future of insurance is set to change as cars become autonomous.
| Forbes
Can we stop talking about big data and start talking about business and customer outcomes?
Talk Talk in the UK are using analytics to make ‘Next Best Action’ recommendations to customers.
| Converge.xyz
The 4 pillars of digital transformation: stablity, reliablility, agility, and speed
Allianz CEO Brigit König discusses the influence that company culture has on successful digital transformation.
| RCR Wireless
Digital transformation may appear to be a daunting task for telecom operators, but pieces are in place to ease the transition
How telecom operators can tackle digital transformation, with tips from Pega's Steve Rudolph
| iTWire
VIDEO: Allianz Germany finds Pega digital transformation alliance all good
Allianz announces that it has chosen Pega to provide more comprehensive digital services.
| Diginomica
TalkTalk hopes to turn around poor service reputation with a ‘Consumer Revolution’
British phone company TalkTalk is working with Pega to improve its customer service.
| Insurance Innovation Reporter
Allianz Health’s digital transformation balances legacy stability with front-end agility
Allianz selects Pega to build more comprehensive digital services for customers.
| IT Finanz Magazin
Allianz baut digitalen Service um und wechselt im nächsten Schritt das Kernsystem
Allianz selects Pega to establish a unified customer interface.
| av-finance
Allianz Deutschland wird digital(er)
Allianz uses Pega software to ensure a reliable IT system for customers.
| Telematik-Markt
Personalisierte Gesundheitsvorsorge für Patienten
Allianz is able provide more personalized healthcare due to Pega.
| CRM Forum
Allianz Deutschland setzt bei ihrem digitalen Umbau auf Pega.
Pega CEO Alan Trefler discusses how Allianz’s long term projects can be realized with Pega 7.
| Finanzwelt
Die Allianz setzt digital auf Pega
Pega is working with Allianz to rapidly respond to customer needs and requirements.
| Information Age
Get yourself connected: how insurers are embracing the brave new world of the IoT
Tony Tarquini explains why the insurance industry must rapidly change or risk falling behind.
| Insurance Times
Insurance needs to win the internet of things war
Tony Tarquini explains the need for the insurance industry to change its mindset.
| AV-FINANCE
Das Internet der Dinge bietet viele Chancen für Versicherungen
The internet of things offers numerous opportunities for insurance.
| Emerce
Hoe Verzekeraars Digitale Disruptie Omarmen
Increased customer information prompts insurers to switch to a dynamic pricing model.
| Finanzwelt
Das Internet der Dinge bietet viele Chancen Mehr Interaktion mit den Kunden
IOT insurance companies are taking advantage of CRM to create personalized customer experiences.
| MyCustomer
How did we get it so wrong? Customer service vision versus the reality
My Customer examines the disconnect between service providers and customers.
| Insurance Networking News
4 ways the IoT will reshape Insurance
The Internet of Things provides an opportunity to reinvent the insurance industry.
| TelecomEngine
The future of mobile is all about the customer
Pega's Steve Rudolph explains why the future of mobile is all about the customer.
| Le Mag.IT
Pegasystems réaffirme son positionnement de "CRM de 3e génération"
<p>A l’occasion du CRM Evolved à Paris, Pegasystems a voulu démontrer comment sa plateforme CRM orienté…</p>
| Call Centre for Finance