Media Coverage
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| Telecoms.com
How is AI reshaping telecoms?
Pega's Mark Jackson discusses the changing role of AI in the telecom industry.
| TMForum
My API story: Radical improvement in customer engagement
Pega's Kevin Billings, explains how TM Forum’s Open APIs are making it easier for Pegasystems to quickly solve CSPs’ business problems and also speed up integration with its partners.
| Supply Chain Digital
Vodafone Procurement Company
Vodafone undertakes an ambitious project to automate journeys throughout their supply chain using Pega (page 37).
| EMERCE
De toekomst van Journey Orchestration
Nicole Verburg from Vodafone/Ziggo explains how they used Pega Customer Decision Hub for their successful always-on marketing project.
| Capacity Magazine
AI and the issue of diversity
Pega's Peter van der Putten explores how AI capabilities could open up job opportunities for those with disabilities.
| Voice & Data
Suman Reddy, MD, Pegasystems India: “AI-Powered Bots Can Improve Customer Experiences
Pega's Suman Reddy, t alks about the impact of COVID-19 on the telecom sector, the use of AI by telcos, and how technology can help meet the changing customer needs.
| BusinessWorld
Why AI is the secret force behind real-time customer engagement
Pega's Suman Reddy discusses Telstra's AI deployment and value of AI in customer engagement.
| RCR Wireless
How to build the next generation of Telco sales leaders
Pega's Ken Benner explains how telcos can incorporate B2C sales practices to boost results.
| Which-50
Pegasystems and Accenture team up on intelligent decisioning
Pega and Accenture launch intelligent customer decisioning solution for telecommunications.
| ITBrief
Marketing campaigns get smart: New solution combines AI & consulting services
Telecommunications solution from Pega and Accenture combines AI and consulting services.
| Outlook
Pegasystems, Accenture team to offer CSPs
Pega and Accenture launch solution to advance marketing strategies for telco providers.
| SearchCRM