Media Coverage
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| ITPro Portal
How can businesses successfully adopt chatbots for customer service?
Pega's Robin Collyer explains how businesses should adopt chatbots for customer service
| Global Banking & Finance Review
As the buzz around Chatbots continues, What should firms consider before adopting this technology?
Pega's Robin Collyer explains how companies should use chatbot technology
| DMN
My Einstein, My Lightning, All Mine: Live From Dreamforce
Pega receives mention for its next best action capabilities in article on Dreamforce.
| ET CIO
Pega accelerates customer service with expanded AI and virtual assistant enhancements
Pega enhances customer service application with AI and virtual assistant features.
| VAR India
Pega adds AI and virtual assistant to its solutions
Pega's AI and virtual assistant enhancements enable more effective customer service.
| MarTech Advisor
Pega upgrades its AI-powered solutions for better customer service
Upgraded Pega Customer Service includes additional AI and robotics functionality.
| Information Age
The top 10 things businesses must consider when adopting chatbot technology
10 things businesses must consider when adopting chatbot technology
| MarTech Advisor
Pegasystems introduces built-in bots unified with Customer Service
New Pega capability provides service agents with desktop bots to automate mundane tasks.
| Smart Customer Service
Pegasystems launches robotic accelerators for Pega Customer Service
Pega helps contact center agents with task-specific personal desktop robots.
| Information Age
Artificial intelligence and robots key in enhancing customer service
Artificial Intelligence and robotics key to enhancing customer service, says study
| Global banking & finance review
Bias in customer service is a problem, but could Artificial Intelligence and robots save the day ?
Could artificial intelligence and robots save the day for customer service?
| AG Connect
Hoe richt je de ideale robot workforce in
Six tips for Robotic Process Automation.
| ET CIO
Failures would bring AI-powered chatbots closer to humans
Pega's Suman Reddy describes the potential for AI-powered chatbots across verticals.
| iTWire
Two steps to automation
Why companies should use automation to strategically reinvent processes.
| Computer Weekly
Let’s have some more straight talking on AI and robotics
Pega's Don Schuerman discusses the reality for AI and robotics in business today.
| Telangana Today
Pegasystems sees industries embracing technology
Pega expands footprint in India, leverages training through university accelerator programs.
| Telangana Today
Pegasystems bringing efficiency through robotic process automation
This story quotes Pega’s Suman Reddy on the impact of AI and robotics on automation.
| Customer Talk
Effectievere service en sales door CRM-optimalisatie met AI
More effective service and sales through CRM optimisation with AI.
| Computable
Pega CRM geoptimaliseerd met AI en Robotics
Pega CRM optimised with AI and robotics.
| Emerce
Pega CRM geoptimaliseerd met nieuwe AI en Robotics mogelijkheden voor effectievere service en sales
Pega CRM optimised with new AI and robotics capabilities.
| iTWire
Pegasystems launches Intelligent Virtual Assistant
New Intelligent Virtual Assistant turns applications into smart assistants across channels.
| ITBrief
Pegasystems unveils AI and robotics capabilities to optimise CRM solution
Pega's workforce intelligence capabilities leverage AI and robotics to optimise CRM.
| Which-50