Media Coverage
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| Information Age
What does 2018 hold for public sector tech?
Pega's Peter Ford asks what 2018 holds for the UK public sector
| ITPro Portal
How can businesses successfully adopt chatbots for customer service?
Pega's Robin Collyer explains how businesses should adopt chatbots for customer service
| Global Banking & Finance Review
As the buzz around Chatbots continues, What should firms consider before adopting this technology?
Pega's Robin Collyer explains how companies should use chatbot technology
| FedHealthIT
Top technology products driving federal health today: Pegasystems
Doug Averill discusses how Pega is improving customer centricity at the VA and CMS.
| DMN
My Einstein, My Lightning, All Mine: Live From Dreamforce
Pega receives mention for its next best action capabilities in article on Dreamforce.
| ET CIO
Pega accelerates customer service with expanded AI and virtual assistant enhancements
Pega enhances customer service application with AI and virtual assistant features.
| VAR India
Pega adds AI and virtual assistant to its solutions
Pega's AI and virtual assistant enhancements enable more effective customer service.
| MarTech Advisor
Pega upgrades its AI-powered solutions for better customer service
Upgraded Pega Customer Service includes additional AI and robotics functionality.
| Information Age
The top 10 things businesses must consider when adopting chatbot technology
10 things businesses must consider when adopting chatbot technology
| Insurance Innovation Reporter
Pega adds Facial Recognition to KYC and Client Lifecycle Management
Facial recognition technology enables secure, legal, fast verification of customer identity.
| MarTech Advisor
Pegasystems introduces built-in bots unified with Customer Service
New Pega capability provides service agents with desktop bots to automate mundane tasks.
| Smart Customer Service
Pegasystems launches robotic accelerators for Pega Customer Service
Pega helps contact center agents with task-specific personal desktop robots.
| SearchHealthIT
Health IT expert weighs in on AI in Healthcare
In interview from Pega Healthcare Summit, Pega partner Accenture discusses AI in healthcare.
| Technology Evaluation Centers
Opaque vs. transparent AI explained by Pegasystems
How Pega is approaching AI, with insights from PegaWorld 2017.
| Information Age
Artificial intelligence and robots key in enhancing customer service
Artificial Intelligence and robotics key to enhancing customer service, says study
| Global banking & finance review
Bias in customer service is a problem, but could Artificial Intelligence and robots save the day ?
Could artificial intelligence and robots save the day for customer service?
| AG Connect
Hoe richt je de ideale robot workforce in
Six tips for Robotic Process Automation.
| ITBrief
Pegasystems to deploy automation solution for IP Australia
IP Australia selects Pega to deliver its robotic process automation solution.
| Which-50
IP Australia implements RPA solution
IP Australia is using Pega to automate business processes and reduce data entry costs.
| ZDNet Australia
IP Australia gets automated with Pegasystems
IP Australia expands its existing Pega deployment to automate business processes.
| ET CIO
Failures would bring AI-powered chatbots closer to humans
Pega's Suman Reddy describes the potential for AI-powered chatbots across verticals.
| iTWire
Two steps to automation
Why companies should use automation to strategically reinvent processes.
| Computer Weekly
Let’s have some more straight talking on AI and robotics
Pega's Don Schuerman discusses the reality for AI and robotics in business today.
| ET CIO
Pega collaborates with AWS, extends cloud choice for customers
Pega deepens collaboration with AWS to extend cloud choice for customers.
| SearchCRM
CRM machine learning leaps forward, assisting process automation
Pega CTO Don Schuerman covers the future of CRM in a PegaWorld 2017 podcast.
| SearchCRM
CRM, martech stack helping customers hear Sprint now
Sprint CMO Roger Solé explains how Sprint worked with Pega to transform the business.
| SearchCRM
CRM AI is the top topic at PegaWorld 2017
This podcast episode with Pega CTO Don Schuerman covers themes from PegaWorld 2017.
| WHICH-50
Don’t underestimate the change needed to transform traditional marketing: Optus
How Pega client Optus transformed its marketing organization for better engagement.
| Harvard Business Review
AI can comb through your Data to create more compelling customer experiences
How Pega clients are using AI to create better customer relationships.
| Marketing Insider Group