Media Coverage
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| ZDNet
After robo-debt smackdown, Robert claims Canberra's digital transformation pushes on
Pega supports Australian Federal Government in maintaining transparency and accountability with sprint style implementation
| The Hindu Business Line
New AI tech to bridge the culture gap in organisations: IT experts
Pega’s Don Schuerman explains that digital transformation requires a new level of collaboration to be successful
| Digital Business Cloud
Kundenkommunikation: 3 Trends werden Lösungsanbieter 2020 herausfordern
Pega's Martin Carney predicts the top three customer service challenges for solution providers in 2020
| Government News
Govt announces Centrelink IT upgrade
Pega chosen to digitize Australian welfare system with low-code Pega Platform
| Breaking Banks Fintech
Frictionless Digital Transformation
Pega’s Marc Andrews discusses Pega’s Workforce Intelligence, AI, digital transformation, and removing friction from organizations
| iBestuur
De publieksgerichte overheid
Pega clients share shared how digital transformation is bringing automation and standardization to government services
| Top Business Tech
What does 2020 have in store for robotic process automation?
Pega’s Francis Carden predicts the upcoming realization that RPA is not the magic fix for digital transformation in 2020
| CRN
Infosys beats IBM, Accenture in Centrelink payments engine contract
Pega’s Luke McCormack comments on the use of Pega to digitize the Australian Federal Government Services’ welfare system
| Which-50
Which-50 Awards: HSBC – The Best In Analytics Innovation
HSBC’s Pega-based customer engagement solution was named The Best In Analytics Innovation for increasing meaningful customer conversations and improving inefficiencies
| CFO Thought Leader
545: Get in Gear with ARR | Ken Stillwell,CFO, Pegasystems
In this podcast, Pega’s Ken Stillwell discusses the unique position finance leaders are in to offer business solutions for organizations
| Federal News Network
Federal CIO Kent: Future TMF projects should have ‘all-of-government’ benefit
Suzette Kent, CIO of the federal government, explains the need for a broad and bold vision for government-wide IT modernization projects, no matter the scale
| Which-50
Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation
Commonwealth Bank of Australia was named a winner for Best In Customer Service Innovation for its transformative customer engagement strategy by overhauling its digital infrastructure with Pega
| DMN News
The Human Element at Movable Ink Think Summit 2019
Pega’s Matt Nolan discusses empathy in business and why a human element is needed for brands to better connect with customers
| CMO
How rebates and employee engagement are helping CBA build customer loyalty
Commonwealth Bank of Australia explains how customer loyalty and effective engagement have increased since working with Pega
| Finextra
Commercial Banks need to Step up their Game on Client Service
Pega’s Steve Morgan discusses recent Pega research on the impact of inadequate business banking services
| iBestuur
Overheid en markt slaan de handen ineen
Pega’s Marten Poutsma discusses how Pega client Rijkszaak’s digital transformation provides a foundation for a public-oriented government
| Open Access Government
NHS: Why AI investment is just one piece of the puzzle
Pega’s Peter Ford comments on the use of AI in the UK’s National Health Service, and notes that while it is a great step, it is only one piece of the puzzle
| Huffington Post
Agilität als Strategie
Harald Esch discusses the benefits of Agile methods and the concept of business agility.
| ITChannel
Service client : il est urgent de proposer aux conseillers des outils adéquats
To assist customers effectively, call center agents must have the correct tools, according to recent Pega research
| Customer First
DOMPERS SERVICEMEDEWERKERS BELICHT
Pega’s Derk-Jan Brand shares that organizations who don’t listen to their staff run the risk of potentially losing customers and valuable employees
| Customer Talk
Ontoereikende technologie belemmert adequate klantenservice
Pega survey finds that inadequate tech support and processes can cause significant frustration among service employees
| AG Connect
Huurt u Napoléon in als visionair voor uw digitale transformatie?
Pega’s Kerim Akgonul explains the need for a vision before beginning a digital transformation journey
| Global Finance & Banking Review
Digital transformation will dictate the future of insurance brands
Pega’s Tony Tarquini discusses digital transformation in insurance and the collaboration required to be successful
| iTWire
RPA is 'just a part of the transformation story'
Pega’s Francis Carden comments on the state of robotics in Australia and explains why RPA alone cannot be a platform for digital transformation
| Multichannel News
The Road to 5G Starts With the Pavement
Pega’s Kevin Billings discusses the road to 5G and highlights that a successful future must be built on a strong foundation
| Forbes
Pegasystems CEO Alan Trefler Shares How A Childhood Job Of Restoring Antiques Helped Him Become A Billionaire
Alan Trefler shares Pega’s history and company culture, and explains the importance of taking pride in your work
| Fintech Futures
Sibos 2019: Banks face existential threat from fintechs “willing to lose money”
Alan Trefler discusses the threat banks face from fintechs in the payments market
| CMSWiRE
Feeling the CCPA Heat?
Pega’s Jeff Nicholson explains CCPA regulations, who should be thinking about it, what’s next, and its impact
| BAI Banking Strategies
Customer experience meets your excellence: How to edge out the competition
Pega’s Christine Parker explains how positive and personalized customer experiences can effectively edge out the competition in the financial services industry
| Verdict