Media Coverage
Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future.
| IT-Matchmaker News
Veraltete IT-Systeme behindern den Kundenservice
Covers Pegasystems/YouGov survey on how outdated IT systems can have a negative effect on customer experience.
| CustomerFirst
Consument gefrustreerd door trage en verouderde klantenservice
Based on the results of Pega's omnibus research on technical debt, highlighting that consumers are increasingly frustrated with customer interactions due to slow and outdated systems.
| Emerce
Pega onderzoek toont aan: consumenten verwachten betere klantbeleving – organisaties moeten inzetten op technologische vernieuwing
Covers Pega's technical debt omnibus research and includes comments from Don Schuerman, explaining how tools like Pega GenAI Blueprint™ can help businesses modernize their systems by streamlining...
| CustomerFirst
AI-tool visualiseert en optimaliseert klantreizen
Covers Pega Customer Engagement Blueprint announcement, and includes comments from Coforge's Ryan Jessop, explaining the benefits for companies, how it enables them to develop accurate and scalable CX...
| Customer Experience Magazine
People are done with outdated tech ruining customer service
Covers Pega and YouGov’s research finding that consumers are increasingly fed up with outdated tech ruining customer service.
| CXM Customer Experience Magazine
Pega to power UK armed forces’ unified digital recruiting platform
Covers Pega’s partnership with the UK’s Armed Forces to deliver a digital platform for their recruitment service.
| Financial Times
Pega Selected to Deliver Digital Platform for UK’s Armed Forces Recruiting Service
Covers Pega’s partnership with UK’s Armed Forces to deliver a digital platform for their recruitment service.
| Talk Martech
How AI Helps in Better Customer Connect
Pega's Director of Product Marketing and Customer Service, Simon Thorpe shares his insights on how AI can aid connection with customers.
| IT Finanzmagazin
Pega-Studie: Kunden zurückhaltend bei automatisierten Services und Herausgabe ihrer Daten
Pega study finds German consumers are reluctant to share personal data and still prefer human interaction.
| Insurance Innovation Reporter
From Price to Loyalty: Shifting Insurance Customer Perceptions
Advice for shifting insurance customer perceptions to improve loyalty from Pega's Jim Ryan.
| GQ Magazin
Noch sind Chatbots ziemlich dumm, aber das soll sich ändern
People find chatbots unintelligent and prefer human contact when solving problems, finds Pega study.
| Customer Talk
Consumenten vinden chatbots nog te dom voor het echte werk
Derk-Jan Brand comments on Pega research findings which state chatbot interactions still fall short of consumer expectations.
| Customer First
Domme chatbots' voldoen nog niet aan hoge klantverwachtingen
Pega research reveals that consumers find chatbots useful for simple questions that can be completed quickly.
| AG Connect
Consumenten vinden huidige chatbots te dom
Pega study finds people still prefer humans on the other side of chats.
| Klantcontact.nl
“AI is de Buddy van Klantenservice”
Pega's Peter Woods explains why AI is becoming more of a helping hand when it comes to customer service.
| Technology Evaluation Centers
PegaWorld 2018: Pegasystems Enhances Customer Engagement Efforts (to Infinity)—Part 2
How Pega is unifying customer engagement, CRM, and DPA software solutions.
| Technology Evaluation Centers
PegaWorld 2018: Pegasystems Enhances Customer Engagement Efforts (to Infinity)—Part 1
A deep dive into PegaWorld including Pega Infinity, GDPR, AI, and client success stories.
| The European
Talking Tech
A summary of PegaWorld 2018 and the thoughts of the industry's top technology leaders (p16-18).
| Forbes
Flexibilité De L’Espace De Travail Et Smart Technology : Le Secret D’Un Service Client Optimisé
Pega's Georges Anidjar explains why flexibility is the key to customer experience.
| This Week In Machine Learning and AI
TWIML presents PegaWorld 2018
This series of podcast episodes features clients and thought leaders from PegaWorld 2018.
| Customer Talk
Optimale klantenservice verdrijft menselijke inefficiëntie
Why optimum customer service can dispel human inefficiency
| Customer Talk
De voornaamste trends in de besluitvorming van consumenten
PegaWorld 2018 demonstrates the key trends in customer decision making.
| DMN
One on One: Rethinking CRM as Customer Engagement with Tom Libretto
In this podcast, Pega CMO Tom Libretto discusses the evolution of CRM onsite at PegaWorld 2018.
| Klantcontact
Next Best Action maakt plaats voor next best moment
Why the next best action is making way for the next best moment.
| Forbes
Business bets on technology in Las Vegas at PegaWorld 2018
Recapping PegaWorld 2018 with customer service and experience expert, Shep Hyken.
| DMN
Pega Diary: We're selling change
Pega's Jeff Nicholson, Vince Jeffs, and Matt Nolan discuss Pega's model, state of the industry.
| Which-50
We only use AI in Customer Service when it’s helpful, says CommBank Exec
Commonwealth Bank of Australia shares its Pega success story at PegaWorld.
| Computable
PegaWorld: Pega Infinity launched!
Alan Trefler presents Pega Infinity at PegaWorld 2018.
| ZDNet
Alexa, what will customer service look like in 2025?
Influencer Paul Greenberg recaps his PegaWorld panel envisioning customer service in 2025.
| DMN