Media Coverage
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| Mybusiness
‘Aussies would rather clean the toilet’
Pega’s Michael Evans comments on recent Pega survey findings and warns that companies either need to prioritize their customer service or risk being left behind
| Technology Decisions
Consumers, businesses at odds over customer service tech
Pega's recent global survey finds consumers are still skeptical of AI, so companies need to overcome negative perceptions of AI and focus on improving their customer service
| CMS Wire
Customer Service Friction: A Double-Edged Sword
Pega’s Jeff Nicholson describes how poor service impacts both businesses and consumers, and suggests how friction can be avoided
| Forbes
Customer Service Negligence: It's Time for Change!
Pega’s Georges Anidjar comments on recent Pega research findings that say most consumers are not happy with customer service
| CustomerThink
Five Ways to Eliminate Customer Service Friction
At PegaWorld, Shep Hyken discussed five ways to eliminate friction in customer experiences
| ITBusinessEdge
Pega CRM vs Salesforce: 2019 Comparison
Pega named as the best solution for overall digital business transformation
| Der Bank Blog
Viele Deutsche sind vom Kundenservice frustriert
Recent Pega study finds German consumers are frustrated with customer service while businesses disagree
| Destination CRM
Digital Process Automation: Harmonizing the ‘Digital Inside’ with the ‘Digital Outside’
Pega’s Don Schuerman explains how combining RPA and BPM for true transformation creates better customer experiences
| Forbes
Are You Providing A Frictionless Customer Experience?
Pega’s Jeff Nicholson discusses where friction exists in customer and employee experiences
| Nieuws.Social
[Onderzoek] ‘Groot gat tussen perceptie van bedrijven en klanten ten aanzien van klantenservice’
Recent Pega study finds customers are unimpressed with customer service
| Destination CRM
Pega Launches Customer Empathy Advisor, AI Connectors at PegaWorld
Dr. Rob Walker introduces the new Customer Empathy Advisor and AI Connectors, bringing more empathy to AI technology.
| Enterprise Times
Pega delivers true omni channel communication for customer engagement
Pega’s Kerim Akgonul explains new messaging capabilities for Pega Customer Service, as well as where the customer service industry is headed.
| Forbes
L’Empathie, Qualité Incontournable Des Leaders De L’Industrie Technologique
Alan Trefler discusses the significance of empathy in technology industry leaders
| Comarketing News
Service client : Quand les entreprises se voient trop belles…
Pega study finds companies are disconnected from customers and overestimate their quality of customer service
| Manage It
Studie: Lieber Toilette putzen als Kundenservice kontaktieren
Pega research finds German consumers disagree with companies over the success of their customer service
| One to One
Lieber Klo putzen als einen Kundenservice kontaktieren
Recent Pega study finds consumers don’t believe customer service agents know enough about them
| IT Daily
GUT, SCHLECHT ODER FURCHTBAR - EIN EINBLICK IN DEN KUNDENSERVICE
Pega research provides insights into companies’ customer service challenges
| Finanzwelt
Lieber Toilette putzen als Kundenservice kontaktieren
Pega’s Kay Knoche comments on recent Pega research findings
| TechTarget
Pegasystems acquires In The Chat digital messaging platform
Pega's recent acquisition of In The Chat to improve customer service capabilities.
| Marketing Tribune
Klantenservice: bedrijven erkennen naakte waarheid niet
Pega research finds that organizations don’t meet customers’ expectations of service
| Customer First
BREDE KLOOF TUSSEN KLANTBELEVING EN BEDRIJFSBELOFTE
Recent Pega research shows the divide between customers’ and companies’ perspectives of service experiences
| Customer Talk
Organisaties negeren de tekortkomingen van de klantenservice
Customer frustrations come down to a lack of communication, finds Pega study
| Mobile Industry Eye
Is customer service suffering at the hands of cost-saving AI?
Pega’s Mark Jackson explains that while AI can cut costs, customer service can be neglected in the process
| Klantcontact
Medewerkers klantenservice kritisch over klantenservice
Employees don’t believe their companies overestimate the quality of their service, finds Pega research
| Win Verlag
Künstliche Intelligenz für Customer Service nutzen
Pega’s Carsten Rust highlights five practical benefits of using AI in customer service applications
| Blake Morgan The Modern Customer
Designing Empathy into Customer Experience
Rob Walker discusses what empathy is, how to use AI to accomplish it, and the ethics involved.
| C-Suite Network
Service Utopia with Guest Jeff Nicholson
Jeff Nicholson breaks down the state of self service and why friction in the process is failing customers.
| Forbes
La Transition Digitale Vers Un Engagement Centré Client
Pega’s Georges Anidjar discusses the main points of a customer-centric model.
| CNBC
Jim Cramer chats with Pegasystems CEO Alan Trefler about the company's growth
Learn how Pega has adapted to industry change and why Cramer says the company is "scorching it."
| Le Monde Informatique