Media Coverage
Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future.
| Digitalisation World
A Fast and Furious World?
Pega's Jennifer Gill shares her predictions for low-code and business trends
| CIO Magazine
DAK-Gesundheit optimiert das Kundenmarketing
DAK-Gesundheit explains how Pega Marketing is already improving customer loyalty and employee experiences
| Dev Ops Online
The experts make their predictions on 2020's DevOps trends
Pega's Jennifer Gill was quoted on how low-code can be used to help keep IT citizen developers in order
| Focus Online
Mit Microjourneys das Kundenerlebnis gezielt verbessern
Pega's Carsten Rust explains Pega's use of design thinking and microjourneys to best support clients
| IT Brief AU
Customer service reps tired of not having the right tools - Pega
Customer-facing employees are tired of not having the right tools to provide quality service, finds Pega research
| IT Brief AU
Gartner recognises Pega in low-code application platforms report
Pega earns the highest score in Enterprise IT Composite Applications use case in Gartner’s Critical Capabilities for Enterprise Low-Code Application Platforms report
| My Customer
Could tech implementation be your downfall?
Pega’s Lee Wittington connects the dots between his time as a pub landlord, what implementing tech means for customer experience, and results of a recent Pega survey on customer service insights
| Siecle Digital
Avec Contact Center AI, Google veut donner un coup de pouce aux centres d’appel
As the writer explains, Google isn’t the only one using AI in its contact centers – Pega is doing the same
| Which-50
Which-50 Awards: HSBC – The Best In Analytics Innovation
HSBC’s Pega-based customer engagement solution was named The Best In Analytics Innovation for increasing meaningful customer conversations and improving inefficiencies
| ComputerWeekly
Low-code and no-code development platforms
Pega is named a top low-code vendor in this article about how helpful low-code development tools are for businesspeople and traditional developers
| Which-50
Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation
Commonwealth Bank of Australia was named a winner for Best In Customer Service Innovation for its transformative customer engagement strategy by overhauling its digital infrastructure with Pega
| Customer Talk
Artificial intelligence krijgt steeds meer voet aan de grond
Pega is listed as a top low-code vendor making it possible for companies to combine AI applications with other technology to maximize AI benefits
| RT Insights
Pegasystems Enables Business Users to Apply AI in Real Time
Pega’s Matt Nolan discusses how the Next-Best-Action Designer enables business users to apply AI in real time
| Executive-People
Next-Best-Action Designer van Pega versnelt AI-implementaties
Pega’s Rob Walker explains how the Next-Best-Action Designer ensures AI is accessible to every user and allows for a degree of omnichannel control not previously possible
| DMN News
The Human Element at Movable Ink Think Summit 2019
Pega’s Matt Nolan discusses empathy in business and why a human element is needed for brands to better connect with customers
| CMO
How rebates and employee engagement are helping CBA build customer loyalty
Commonwealth Bank of Australia explains how customer loyalty and effective engagement have increased since working with Pega
| Finextra
Commercial Banks need to Step up their Game on Client Service
Pega’s Steve Morgan discusses recent Pega research on the impact of inadequate business banking services
| itnews
CBA prompts 600,000 customers to spend unused credit card points
Pega client Commonwealth Bank of Australia shares how they are shifting away from the traditional ‘hard-sell’ method to more data-driven conversations based on customer need
| Finextra
Traditional banks face up up-hill struggle with business customers
Pega’s Steve Morgan explains the need for traditional banks to adapt to new customer expectations and the challenge of retaining customers
| Dutch IT-Channel
Transparantie en relevantie zorgen voor optimale klantervaring
Pega research finds that companies have to boost one-to-one customer engagement to retain their customers
| Executive-People
Transparantie en relevantie zorgen voor optimale klantervaring
Pega’s Derk-Jan Brand explains how empathetic AI can boost one-to-one customer engagement
| Automotive News
Dealers, OEMs must make vehicle service a rewarding experience
Pega's Steven Silver explores how automotive companies can elevate customer journeys to cater to customers who have become accustomed to seamless experiences
| Huffington Post
Agilität als Strategie
Harald Esch discusses the benefits of Agile methods and the concept of business agility.
| Relation Client Mag
La digitalisation du service client doit s'accélérer
Recent Pega research found link between inefficient customer service and inadequate technology for employees
| CMO
CMO's top 8 martech stories for the week - 17 October 2019
Pega announces new AI-driven capabilities which enable the Customer Decision Hub to optimize decision making and customer interactions
| ITChannel
Service client : il est urgent de proposer aux conseillers des outils adéquats
To assist customers effectively, call center agents must have the correct tools, according to recent Pega research
| Customer First
DOMPERS SERVICEMEDEWERKERS BELICHT
Pega’s Derk-Jan Brand shares that organizations who don’t listen to their staff run the risk of potentially losing customers and valuable employees
| Customer Talk
Ontoereikende technologie belemmert adequate klantenservice
Pega survey finds that inadequate tech support and processes can cause significant frustration among service employees
| B2B Marketing
Customer service hindered by technology struggles
Pega survey finds that two-thirds of respondents consider intelligent chatbots and virtual assistants helpful
| COMPUTERWELT