Media Coverage
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| The Future Shapers
Deutsche Telekom, Digital Credit Union And Telenet Reveal Their Digital Transformation Secrets
Pega clients Deutsche Telekom, Digital Credit Union, and Telenet discuss what successful digital transformation looks like at PegaWorld
| Digital Health Age
Why healthcare relies on intelligent resource use and the right tech
Pega’s Peter Ford discusses the need to improve the quality of care within the UK’s NHS through the appropriate use of technology
| Customer Talk
Artificial intelligence geremd door een gebrek aan empathie
Pega’s Dr. Rob Walker announces the customer empathy advisor and shares Pega’s views on the lack of empathy in customer interactions
| Enterprise Times
Why is empathic explainable AI so important ?
Pega’s Peter van der Putten explains the reasoning behind empathetic AI and recent Pega research unveiled at PegaWorld
| Enterprise Times
Why is empathic explainable AI so important ?
Pega’s Peter van der Putten comments on his PegaWorld breakout session, the logic behind empathetic AI, and recent Pega research on attitudes surrounding AI
| Small Business Trends
Sam Charrington of TWiML&AI: Thinking AI is Magic is a Dangerous Proposition
Influencer Sam Charrington discusses the biggest AI misconceptions and highlights from Dr. Rob Walker's PegaWorld keynote
| CustomerThink
Deutsche Telekom, Digital Credit Union and Telenet reveal their digital transformation secrets
Pega clients discuss the driving force behind their digital transformations and key factors for success
| ComputerWeekly
Pega etabliert mit Infinity eigene CRM-Plattform mit KI
Pega clients DAK and Siemens comment on their improved efficiency and profitability in this recap of PegaWorld and the evolution of Pega Infinity
| Adrian Swinscoe
Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega
Pega’s Dr. Rob Walker discusses empathetic artificial intelligence and Customer Empathy Advisor
| CustomerThink
Five Ways to Eliminate Customer Service Friction
At PegaWorld, Shep Hyken discussed five ways to eliminate friction in customer experiences
| Verdict
AI with heart: How Pegasystems is bringing empathy into AI
At PegaWorld, Pega’s Dr. Rob Walker brings heart to artificial intelligence
| Which-50
The AI Behind CommBank’s New Digital Push
Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation
| iTWire
Pega central to CBA customer conversations
Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations
| iTWire
HSBC revamps marketing efforts with Pega
At PegaWorld, HSBC Australia explains how they use Pega’s omnichannel messaging to build relationships with their customers
| itnews
NAB marches bots into mortgages, cheques
National Australia Bank shares how Pega bots are improving workflows and customer service
| Minter Dial
Empathy in AI – How One New Input May Entirely Disrupt your Culture
At PegaWorld, Dr. Rob Walker highlights customer empathy and overcoming customer mistrust
| itnews
Optus rethinks how telco customer problems get solved
Pega client Optus shares insights from building a universal workflow at PegaWorld
| IT Leaders
変貌するBPM、ビジネスプロセス変革の最前線に─iBPM、そしてケースマネジメントへ
A PegaWorld roundup including DPA’s place in a digital transformation strategy
| Destination CRM
Digital Process Automation: Harmonizing the ‘Digital Inside’ with the ‘Digital Outside’
Pega’s Don Schuerman explains how combining RPA and BPM for true transformation creates better customer experiences
| Forbes
Are You Providing A Frictionless Customer Experience?
Pega’s Jeff Nicholson discusses where friction exists in customer and employee experiences
| Insurance Innovation Reporter
Unum Group Streamlines Back-Office Processes with Pega
Pega client, Unum, shares how they have streamlined back-office processes to increase efficiency with Pega
| Enterprise Times
Kerim Akgonul talks about the new Pega Low Code Factory
Pega's Kerim Akgonul discusses the Low Code Factory announced at PegaWorld 2019.
| iTWire
Pegasystems adds AI options to Customer decision hub
At PegaWorld, Dr. Rob Walker comments on new Pega Real-Time AI Connector capabilities.
| iTWire
Is artificial empathy the answer to AI concerns?
At PegaWorld, Pega’s Dr. Rob Walker shares recent AI survey findings and explains the ability to change corporate culture through empathetic AI.
| DMN News
Pega: One Microjourney at a Time
Pega’s Alan Trefler and Dr. Rob Walker discuss empathy and microjournies at PegaWorld.
| CustomerFirst
PEGASYSTEMS BREIDT BERICHTOPTIES UIT
Pega expands messaging capabilities at PegaWorld 2019.
| Customer Talk
Pegasystems speelt in op veranderingen in customer service
Pega responds to changes in customer service at PegaWorld 2019.
| Klantcontact
Wordt het tijd voor een AI-disclaimer in online klantcontact?
Is it time for an AI disclaimer in customer service?
| Klantcontact
Consumenten nog niet overtuigd van de voordelen van Artificial Intelligence
Pega study: customers still not convinced of the benefits of artificial intelligence.
| Dotnetpro