Media Coverage
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| Telecoms.com
How is AI reshaping telecoms?
Pega's Mark Jackson discusses the changing role of AI in the telecom industry.
| TMForum
My API story: Radical improvement in customer engagement
Pega's Kevin Billings, explains how TM Forum’s Open APIs are making it easier for Pegasystems to quickly solve CSPs’ business problems and also speed up integration with its partners.
| Supply Chain Digital
Vodafone Procurement Company
Vodafone undertakes an ambitious project to automate journeys throughout their supply chain using Pega (page 37).
| EMERCE
De toekomst van Journey Orchestration
Nicole Verburg from Vodafone/Ziggo explains how they used Pega Customer Decision Hub for their successful always-on marketing project.
| Capacity Magazine
AI and the issue of diversity
Pega's Peter van der Putten explores how AI capabilities could open up job opportunities for those with disabilities.
| Voice & Data
Suman Reddy, MD, Pegasystems India: “AI-Powered Bots Can Improve Customer Experiences
Pega's Suman Reddy, t alks about the impact of COVID-19 on the telecom sector, the use of AI by telcos, and how technology can help meet the changing customer needs.
| Multichannel News
Preparing for the Coming Spike in Customer Churn
Pega's Alex Wells and Kevin Billings explain how cable and satellite providers can prepare and prevent customer churn with the support of AI
| Mobile News
Speakers’ corner: Preparing telcos for a spike in customer churn
Pega’s Kevin Billings shares the steps telco companies need to take to avoid losing customers during the pandemic
| Telemedia Online
UK pulls Huawei from 5G network, delaying roll out by a year and costing £2bn
Pega’s Kevin Billings comments on the future of the UK’s 5G network
| Commsbusiness
Huawei to be removed from 5G Network
Pega’s Kevin Billings discusses the decision to leave Huawei out of the UK’s 5G network
| Forbes
Comment Surmonter Les 4 Défis Pour Les Télécoms En 2020
Pega’s Georges Andijar discusses the top four challenges telecommunications companies will face this year and how to overcome them
| Field Service News
SSE Selects Pega for its Telecoms Digital Customer Offering
Field Service News: SSE Energy Services explains how their investment in Pega will support their agents while adapting to the rapidly changing industry
| Silicon
The State of Mobile
Pega's Mark Jackson comments on when and how 5G will start to make an impact
| Mobile Industry Eye