Media Coverage
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| Relation Client Mag
Les grandes tendances du service client en 2025, selon Pegasystems
Features Pega’s 2025 customer service trends, including how AI and automation are profoundly transforming the customer service landscape.
| Customer Experience Magazine
Pega unveils AI-powered payment dispute solution
Covers the launch of Pega Smart Dispute .
| Martech Series
GenAI: The Silent Hero Behind Better Experiences for Agents and Customers
In this byline, Pega's Simon Thorpe explains how generative AI is opening up new paths for top-tier customer service, bringing a new promise of agent-powered service and self-service that will change...
| Computer Weekly
Wells Fargo bank turns to AI to help families settle estates after a death
Sangeeta Doss, head of Wells Fargo’s Estate Care Centre, about how the bank is winning customers after using business automation software and artificial intelligence from Pega to help families manage...
| CX Lore
Rise of machine customers poses new CX headaches
Podcast on the topic of the rising number of machine customers, featuring Pega's James Dodkins who discusses whether they are the next big thing in serving customers efficiently and effectively.
| IT Matchmaker
Intelligente Bots automatisieren Schadensmeldungen
Pega's intelligent bots enable insurers to automate far more than traditional processing, allowing the clerks to process complex claims automatically and optimize customer communication.
| Midrange
DKB MODERNISIERT SERVICEPROZESSE MIT DER PEGA LOW-CODE-PLATTFORM
Deutsche Kreditbank modernizes its service processes using Pega’s low-code platform.
| Insurance Innovation Reporter
Enhancing Customer Satisfaction and Reducing Operations Costs with Generative AI
Pega's Manoj Pant writes about how generative AI can transform the insurance industry in this article in Insurance Innovation Reporter.
| IT Daily
Darum zittern viele Kundenabteilungen vor dem Nikolaus
Pega's Kay Knoche explains why companies struggle with customer service
| CustomerFirst
Intelligente klantenservice: een absolute must
Intelligent customer service with 360 views of customers and a variety of channels is necessary to be effective
| Customer First
Balanceren op het koord van de klantervaring
Pega’s Tom Libretto discusses the importance of finding the right customer communications balance and how technology can help
| Computable
Telecom staat klaar voor klant in tijden van nood
Pega’s Peter Woods explains how telecommunications companies can add simplicity and empathy to their organizations to build long lasting, valuable customer relationships
| Versicherungs Magazin
Kundenvertrauen in der Krise erhalten
Pega research indicates a loss of customer trust following communication failures during the pandemic
| Forbes France
L’Empathie Au Cœur D’Une Stratégie En Constante Évolution
Pega’s Georges Anidjar writes about the importance of empathy to improve customer experiences
| Information Age
Poor tech blamed for businesses losing customers
Pega research reveals many organizations lost customers during the pandemic due to a lack of communication
| Technology Decisions
Half of firms lost customers during COVID-19, study finds
Australian companies struggled with customer communication due to the pandemic, according to Pega research
| ITProPortal
Many businesses think they've damaged customer relations during pandemic
Businesses believe inadequate customer interactions during the pandemic damaged customer relationships, according to Pega research
| Customer First
[ONDERZOEK] CORONA = CRISIS VOOR KLANTVERTROUWEN
Pega survey finds that businesses were unprepared to handle customer needs during the COVID-19 pandemic
| Diginomica
Personalization, Pega and Pink Rabbits - Rabobank’s journey to deliver customer lifetime value
Pega client Rabobank shares how they are using predictive analytics and machine learning to personalize multichannel customer service
| CDO Trends
4 Data-Driven Principles for Optimizing CX
Pega’s Michael Evans writes about achieving the right customer data strategy to create optimal customer experiences
| Information Age
New tool to weed out bias in AI Can such a thing really exist?
Pega announces new Ethical Bias Check capability for Pega Customer Decision Hub
| Customer Service Blog
GUEST POST: HOW TO WALK THE CUSTOMER EXPERIENCE TIGHTROPE
Pega’s Tom Libretto explains the importance of finding balance when providing effective and efficient customer service
| ComputerWeekly
No horsing around, Pega gets serious on ethical bias check for AI
Pega’s Rob Walker comments on the launch of Ethical Bias Check for Pega Customer Decision Hub
| Finextra
Bouncing Back in Financial Services: Looking After Your Customers and Your Employees
Pega’s Steve Morgan provides advice on how financial services can bounce back
| Executive-People
Pega biedt nieuwe Unified Messaging mogelijkheden
Pega announces Pega Customer Service Unified Messaging Edition to support customer service and engagement
| Computable
Pegasystems werpt zich op unified messaging
Pega launches Pega Customer Service Unified Messaging Edition to simplify customer service
| TechTarget
Pega adds unified messaging to customer case management
Pega’s John Huehn comments on Pega Customer Service Unified Messaging Edition launch
| CMO
CMO's top 8 martech stories for the week - 7 May 2020
Pega launches Pega Customer Service Unified Messaging Edition
| Destination CRM