Media Coverage
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| IT Daily
Darum zittern viele Kundenabteilungen vor dem Nikolaus
Pega's Kay Knoche explains why companies struggle with customer service
| CustomerFirst
Intelligente klantenservice: een absolute must
Intelligent customer service with 360 views of customers and a variety of channels is necessary to be effective
| Customer First
Balanceren op het koord van de klantervaring
Pega’s Tom Libretto discusses the importance of finding the right customer communications balance and how technology can help
| Computable
Telecom staat klaar voor klant in tijden van nood
Pega’s Peter Woods explains how telecommunications companies can add simplicity and empathy to their organizations to build long lasting, valuable customer relationships
| Versicherungs Magazin
Kundenvertrauen in der Krise erhalten
Pega research indicates a loss of customer trust following communication failures during the pandemic
| Forbes France
L’Empathie Au Cœur D’Une Stratégie En Constante Évolution
Pega’s Georges Anidjar writes about the importance of empathy to improve customer experiences
| Information Age
Poor tech blamed for businesses losing customers
Pega research reveals many organizations lost customers during the pandemic due to a lack of communication
| Technology Decisions
Half of firms lost customers during COVID-19, study finds
Australian companies struggled with customer communication due to the pandemic, according to Pega research
| ITProPortal
Many businesses think they've damaged customer relations during pandemic
Businesses believe inadequate customer interactions during the pandemic damaged customer relationships, according to Pega research
| Customer First
[ONDERZOEK] CORONA = CRISIS VOOR KLANTVERTROUWEN
Pega survey finds that businesses were unprepared to handle customer needs during the COVID-19 pandemic
| Diginomica
Personalization, Pega and Pink Rabbits - Rabobank’s journey to deliver customer lifetime value
Pega client Rabobank shares how they are using predictive analytics and machine learning to personalize multichannel customer service
| CDO Trends
4 Data-Driven Principles for Optimizing CX
Pega’s Michael Evans writes about achieving the right customer data strategy to create optimal customer experiences
| Information Age
New tool to weed out bias in AI Can such a thing really exist?
Pega announces new Ethical Bias Check capability for Pega Customer Decision Hub
| Customer Service Blog
GUEST POST: HOW TO WALK THE CUSTOMER EXPERIENCE TIGHTROPE
Pega’s Tom Libretto explains the importance of finding balance when providing effective and efficient customer service
| ComputerWeekly
No horsing around, Pega gets serious on ethical bias check for AI
Pega’s Rob Walker comments on the launch of Ethical Bias Check for Pega Customer Decision Hub
| MarTech Today
How real is your real-time marketing?
Pega’s Andrew LeClair breaks down one to one marketing, including the challenges to achieving it, and the four things needed to make real-time marketing a reality
| Finextra
Bouncing Back in Financial Services: Looking After Your Customers and Your Employees
Pega’s Steve Morgan provides advice on how financial services can bounce back
| Executive-People
Pega biedt nieuwe Unified Messaging mogelijkheden
Pega announces Pega Customer Service Unified Messaging Edition to support customer service and engagement
| Computable
Pegasystems werpt zich op unified messaging
Pega launches Pega Customer Service Unified Messaging Edition to simplify customer service
| TechTarget
Pega adds unified messaging to customer case management
Pega’s John Huehn comments on Pega Customer Service Unified Messaging Edition launch
| CMO
CMO's top 8 martech stories for the week - 7 May 2020
Pega launches Pega Customer Service Unified Messaging Edition
| Destination CRM
Pegasystems Launches Pega Customer Service Unified Messaging Edition
Pega’s John Huehn explains Pega’s agile approach and Pega Customer Service Unified Messaging Edition
| Forbes
Customer Experience Mindset In A Post COVID-19 World: An Infograph
Pega customer experience survey provides insights for a post-COVID-19 world
| Customer Talk
Klantgerichter worden is op dit moment belangrijker dan ooit
Pega’s Don Schuerman duscusses the impact and challenges of becoming truly customer-centric and why it is essential for survival
| ClickZ
Q&A with Tom Libretto, CMO of Pegasystems
Pega’s Tom Libretto discusses the changing role of the CMO, rebuilding customer trust, and why empathy is key moving forward
| CMSWiRE
14 Must-Have User Experience (UX) Design Skills
Pega’s Baruch Sachs explains the need to tie user design to business outcomes
| Digital Fastforward
FASTFORWARD RADIO – NAVIGATE THE INTERSECTION BETWEEN USER EXPERIENCE AND CUSTOMER EXPERIENCE
Pega’s Baruch Sachs explains the intersection between user experience and customer experience
| Funkschau
Revolution im Kundendialog?
Pega’s Kay Knoche explains the three key areas organizations should focus on when implementing AI-based marketing
| Manage It