Media Coverage
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| Forbes
RPA (Robotic Process Automation): Predictions For Next Year
Pega’s Eric Musser predicts what’s next in intelligent automation
| IT Daily
Darum zittern viele Kundenabteilungen vor dem Nikolaus
Pega's Kay Knoche explains why companies struggle with customer service
| CustomerFirst
INTELLIGENT AUTOMATION IS MEER DAN ALLEEN SLIMME ROBOTS
Pega’s Don Schuerman explains how a center-out approach to intelligent automation can support fast deployment and results
| Decideo
Les trois clés pour une automatisation intelligente selon Pegasystems
The key to intelligent automation - center-out architecture with an AI, case management, and low-code approach
| It Daily
KI-Gehirn für die Automatisierungs-Zombies
A look at how AI can improve automated processes and reduce “automation zombies”
| CustomerFirst
Intelligente klantenservice: een absolute must
Intelligent customer service with 360 views of customers and a variety of channels is necessary to be effective
| IT Social
L’automatisation n’est intelligente que si trois critères sont réunis selon Pegasystems
Three key elements to intelligent automation: center-out, AI and case management, and low-code
| Customer Talk
Betere bescherming bij pandemie door slimme automatisering
Pega’s Don Schuerman comments on how intelligent automation can be used to protect against future crises
| IT Social
L’automatisation intelligente des processus et l’IA pour faire face aux imprévus
Pega study highlights the need for intelligent automation and AI to deal with the unexpected
| Chief IT
Organisations turning to intelligent automation to guard against impact of future pandemics, research finds
Pega research uncovers the potential for intelligent automation to change the way Australians work
| My Digital Week
Quand anticiper les futurs bouleversements devient la priorité des entreprises
The use of intelligent automation and AI will increase as organizations strategize on how to deal with the unexpected
| Document Wereld
Intelligent Automation beschermt beter bij toekomstige pandemie
Pega research finds intelligent automation can save time and improve creativity
| Customer First
INZETTEN OP AUTOMATISERING = ONVERMIJDELIJK
Four out of five global organizations see intelligent automation as key to protecting against future disruptions, finds Pega research
| Financieel Management
Zes op tien managers wil door machine geleid worden
Pega research found a majority of people would be comfortable using intelligent automation at work
| Customer First
Balanceren op het koord van de klantervaring
Pega’s Tom Libretto discusses the importance of finding the right customer communications balance and how technology can help
| Computable
Telecom staat klaar voor klant in tijden van nood
Pega’s Peter Woods explains how telecommunications companies can add simplicity and empathy to their organizations to build long lasting, valuable customer relationships
| Versicherungs Magazin
Kundenvertrauen in der Krise erhalten
Pega research indicates a loss of customer trust following communication failures during the pandemic
| Forbes France
L’Empathie Au Cœur D’Une Stratégie En Constante Évolution
Pega’s Georges Anidjar writes about the importance of empathy to improve customer experiences
| Information Age
Poor tech blamed for businesses losing customers
Pega research reveals many organizations lost customers during the pandemic due to a lack of communication
| Technology Decisions
Half of firms lost customers during COVID-19, study finds
Australian companies struggled with customer communication due to the pandemic, according to Pega research
| ITProPortal
Many businesses think they've damaged customer relations during pandemic
Businesses believe inadequate customer interactions during the pandemic damaged customer relationships, according to Pega research
| Customer First
[ONDERZOEK] CORONA = CRISIS VOOR KLANTVERTROUWEN
Pega survey finds that businesses were unprepared to handle customer needs during the COVID-19 pandemic
| Diginomica
Personalization, Pega and Pink Rabbits - Rabobank’s journey to deliver customer lifetime value
Pega client Rabobank shares how they are using predictive analytics and machine learning to personalize multichannel customer service
| CDO Trends
4 Data-Driven Principles for Optimizing CX
Pega’s Michael Evans writes about achieving the right customer data strategy to create optimal customer experiences
| siliconANGLE
Robotic process automation adoption looks strong in a post-COVID world
Pega named a key player in the RPA market
| Information Age
New tool to weed out bias in AI Can such a thing really exist?
Pega announces new Ethical Bias Check capability for Pega Customer Decision Hub
| Customer Service Blog
GUEST POST: HOW TO WALK THE CUSTOMER EXPERIENCE TIGHTROPE
Pega’s Tom Libretto explains the importance of finding balance when providing effective and efficient customer service
| ComputerWeekly
No horsing around, Pega gets serious on ethical bias check for AI
Pega’s Rob Walker comments on the launch of Ethical Bias Check for Pega Customer Decision Hub
| Finextra