Media Coverage
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| CIO
Colaboradores se sentem excluídos da transformação digital nas empresas, diz estudo
Pega research finds many employees feel excluded from digital transformation
| Financier Worldwide
Accelerating digital transformation in the new normal
Pega' research reveals rapid digital transformation as a result of the pandemic
| CustomerTalk
Medewerkers nauwelijks betrokken bij digitale transformaties
Pega's Don Schuerman comments on the importance of including employees in digital transformations
| CustomerFirst
DX: MEDEWERKER VOELT ZICH ACHTERGESTELD
Pega research finds that too many employees feel left behind in digital transformations
| Business Standard
Employees left out as firms seek digital transformation, says report
Pega research finds that prioritizing tools improves digital transformations
| The Economic Times CIO
Employees left out as firms seek digital transformation: Report
Pega's Don Schuerman comments on new digital transformation research
| Digitalisation World
Empoyees feel left behind by digital transformation
Pega study provides insights for effective digital transformation and DX leadership
| AiThority
New Survey Reveals Too Many Employees Feel Left Behind By Digital Transformation
Pega research finds that digital transformation is hindered by a lack of involvement from general staff
| MarTechSeries
New Survey Reveals Too Many Employees Feel Left Behind By Digital Transformation
Pega study reveals leaders hinder progress when general staff aren't involved in digital transformations
| IT Daily
Darum zittern viele Kundenabteilungen vor dem Nikolaus
Pega's Kay Knoche explains why companies struggle with customer service
| Jack McCullough
Conversation with Ken Stillwell
Pega’s Ken Stillwell discusses digital transformation and growth with the CFO leadership Council
| CustomerFirst
Intelligente klantenservice: een absolute must
Intelligent customer service with 360 views of customers and a variety of channels is necessary to be effective
| Finextra
How a Unified Case Management System Can Improve AML Practices
Pega’s Adam Krug explains how banks can prevent fraudulent activities with a holistic view of customers and by transforming financial crime risk management solutions
| CXO Today
Championing Business Continuity through Automation
Pega’s Suman Reddy explains how the pandemic has brought the need for digital transformation and automation to the forefront
| The Wall Street Journal
Enterprise Tech Efforts Move Beyond Survival Mode
Pega’s Don Schuerman explains the shift to long-term thinking about digital transformation and the accelerated timetable
| Finextra
What Will Banks Accelerate Next In Their Digital Transformation Journeys?
Pega’s Steve Morgan discusses banking and digital transformation
| CRN India
Preparedness for future pandemic top priority for global managers
Pega’s Suman Reddy comments on how the pandemic has accelerated digital transformation
| TechRadar Pro
The Digital Transformation opportunity for business leaders
Pega’s Don Schuerman explains how digital transformation creates big opportunities for business leaders
| Informatique News
« Il y a une très grande inégalité des entreprises dans leur capacité à gérer leur relation client » Georges Anidjar, Pegasystems
Pega’s Georges Anidjar discusses how companies are handling the pandemic, Pega’s evolution, and Pega Process Fabric
| Customer First
Balanceren op het koord van de klantervaring
Pega’s Tom Libretto discusses the importance of finding the right customer communications balance and how technology can help
| Forbes
La Crise Serait-Elle Un Moteur De La Transformation Digitale ?
Pega’s Georges Anidjar discusses how the pandemic has become a digital transformation driver
| Computable
Telecom staat klaar voor klant in tijden van nood
Pega’s Peter Woods explains how telecommunications companies can add simplicity and empathy to their organizations to build long lasting, valuable customer relationships
| Versicherungs Magazin
Kundenvertrauen in der Krise erhalten
Pega research indicates a loss of customer trust following communication failures during the pandemic
| Digital Bulletin
RPA - The Next Big Thing in Healthcare
Pega’s Peter Ford comments on the use of RPA in healthcare, noting that RPA alone only scratches the surface of digital transformation
| CIO
Les faiblesses de la digitalisation révélées par la crise sanitaire Covid-19
CIOs were disappointed their digital transformation journeys were further behind than previously thought, according to Pega research
| Forbes France
L’Empathie Au Cœur D’Une Stratégie En Constante Évolution
Pega’s Georges Anidjar writes about the importance of empathy to improve customer experiences
| Computable
Onderzoek Pega: Coronacrisis vergroot urgentie voor digitale transformatie
Pega’s Don Schuerman explains that the question for business leaders has evolved from ‘should we invest in digital transformation?,’ to ‘where and how fast do we start?'
| Information Age
Poor tech blamed for businesses losing customers
Pega research reveals many organizations lost customers during the pandemic due to a lack of communication
| Technology Decisions
