Media Coverage
Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future.
| Multichannel News
Preparing for the Coming Spike in Customer Churn
Pega's Alex Wells and Kevin Billings explain how cable and satellite providers can prepare and prevent customer churn with the support of AI
| CIO
Colaboradores se sentem excluídos da transformação digital nas empresas, diz estudo
Pega research finds many employees feel excluded from digital transformation
| MarTechToday
From sentiment to empathy: understanding how customers feel
Pega's Matt Nolan explains empathetic AI, the history of AI tools, and the advancement of next-best-action
| Financier Worldwide
Accelerating digital transformation in the new normal
Pega' research reveals rapid digital transformation as a result of the pandemic
| CustomerTalk
Medewerkers nauwelijks betrokken bij digitale transformaties
Pega's Don Schuerman comments on the importance of including employees in digital transformations
| CustomerFirst
DX: MEDEWERKER VOELT ZICH ACHTERGESTELD
Pega research finds that too many employees feel left behind in digital transformations
| Trend Report
Künstliche Intelligenz muss mit Augenmaß reguliert werden
Pega's Kay Knoche explains when AI should and shouldn't be regulated
| Business Standard
Employees left out as firms seek digital transformation, says report
Pega research finds that prioritizing tools improves digital transformations
| The Economic Times CIO
Employees left out as firms seek digital transformation: Report
Pega's Don Schuerman comments on new digital transformation research
| Digitalisation World
Empoyees feel left behind by digital transformation
Pega study provides insights for effective digital transformation and DX leadership
| AiThority
New Survey Reveals Too Many Employees Feel Left Behind By Digital Transformation
Pega research finds that digital transformation is hindered by a lack of involvement from general staff
| MarTechSeries
New Survey Reveals Too Many Employees Feel Left Behind By Digital Transformation
Pega study reveals leaders hinder progress when general staff aren't involved in digital transformations
| Infor Channel
A importância da Inteligência Artificial responsável no mundo atual
Pega's Matt Nolan shares the importance of responsible AI in today's world
| funkschau
Wo es beim Kundenservice oft im Argen liegt
Pega's Kay Knoche comments on how real-time AI can solve the challenges companies and customers face
| AI Magazine
How to remove and detect bias to keep AI fair
Pega's Rob Walker discusses inherent biases in AI and strategies to identify and prevent them
| AG Connect
Het belang van responsible AI in deze snelle wereld
Pega's Matt Nolan outlines four key requirements for AI
| Jack McCullough
Conversation with Ken Stillwell
Pega’s Ken Stillwell discusses digital transformation and growth with the CFO leadership Council
| RTInsights
AI Fairness Depends on Our Ability to Remove and Detect Bias
Pega’s Rob Walker discusses AI fairness and the ability to remove bias
| Channel 360
Detectar e reduzir comportamento tendencioso ao usar IA
Pega’s Mauricio Prado Silva explains the need to seek out biases in AI to avoid scaling them
| It Daily
KI-Gehirn für die Automatisierungs-Zombies
A look at how AI can improve automated processes and reduce “automation zombies”
| AGConnect
Pega erkend als een leider in RealTime Interaction Management
Pega’s Rob Walker explains how a centralized AI “brain” optimizes customer journeys
| Emerce
Pegasystems is een leider in RealTime Interaction Management volgens onafhankelijk onderzoeksbureau
Pega named a Leader in Forrester Wave Real-Time Interaction Management report
| Camaralog
Como detectar o preconceito na Inteligência Artificial?
Pega’s Rob Walker discusses how to detect prejudice in AI
| Geldinstitute
KI-Ethik testen
Pega’s Kay Knoche covers why bias isn’t always detected in an AI algorithm
| Finextra
Customer Service: How to Balance AI and Automation with Human Touch
Pega’s Steve Morgan explains how customer service professionals can better leverage AI
| EnterpriseZine
51%がAIとクラウドへの投資を増やすと回答 IT管理者を対象にしたテクノロジーの役割調査
Pega research finds most businesses would further invest in AI and cloud solutions to prevent future disruption
| Finextra
How a Unified Case Management System Can Improve AML Practices
Pega’s Adam Krug explains how banks can prevent fraudulent activities with a holistic view of customers and by transforming financial crime risk management solutions
| CXO Today
Championing Business Continuity through Automation
Pega’s Suman Reddy explains how the pandemic has brought the need for digital transformation and automation to the forefront
| Geldinstitute
Das zeichnet eine verantwortungsvolle KI aus
Pega's Kay Knoche outlines the four key characteristics of responsible AI
| Emerce