Media Coverage
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| Forbes
RPA (Robotic Process Automation): Predictions For Next Year
Pega’s Eric Musser predicts what’s next in intelligent automation
| CustomerFirst
INTELLIGENT AUTOMATION IS MEER DAN ALLEEN SLIMME ROBOTS
Pega’s Don Schuerman explains how a center-out approach to intelligent automation can support fast deployment and results
| Decideo
Les trois clés pour une automatisation intelligente selon Pegasystems
The key to intelligent automation - center-out architecture with an AI, case management, and low-code approach
| It Daily
KI-Gehirn für die Automatisierungs-Zombies
A look at how AI can improve automated processes and reduce “automation zombies”
| IT Social
L’automatisation n’est intelligente que si trois critères sont réunis selon Pegasystems
Three key elements to intelligent automation: center-out, AI and case management, and low-code
| Customer Talk
Betere bescherming bij pandemie door slimme automatisering
Pega’s Don Schuerman comments on how intelligent automation can be used to protect against future crises
| IT Social
L’automatisation intelligente des processus et l’IA pour faire face aux imprévus
Pega study highlights the need for intelligent automation and AI to deal with the unexpected
| Chief IT
Organisations turning to intelligent automation to guard against impact of future pandemics, research finds
Pega research uncovers the potential for intelligent automation to change the way Australians work
| My Digital Week
Quand anticiper les futurs bouleversements devient la priorité des entreprises
The use of intelligent automation and AI will increase as organizations strategize on how to deal with the unexpected
| Document Wereld
Intelligent Automation beschermt beter bij toekomstige pandemie
Pega research finds intelligent automation can save time and improve creativity
| Customer First
INZETTEN OP AUTOMATISERING = ONVERMIJDELIJK
Four out of five global organizations see intelligent automation as key to protecting against future disruptions, finds Pega research
| Financieel Management
Zes op tien managers wil door machine geleid worden
Pega research found a majority of people would be comfortable using intelligent automation at work
| siliconANGLE
Robotic process automation adoption looks strong in a post-COVID world
Pega named a key player in the RPA market
| MarTech Today
How real is your real-time marketing?
Pega’s Andrew LeClair breaks down one to one marketing, including the challenges to achieving it, and the four things needed to make real-time marketing a reality
| Forbes
Customer Experience Mindset In A Post COVID-19 World: An Infograph
Pega customer experience survey provides insights for a post-COVID-19 world
| Customer Talk
Klantgerichter worden is op dit moment belangrijker dan ooit
Pega’s Don Schuerman duscusses the impact and challenges of becoming truly customer-centric and why it is essential for survival
| ClickZ
Q&A with Tom Libretto, CMO of Pegasystems
Pega’s Tom Libretto discusses the changing role of the CMO, rebuilding customer trust, and why empathy is key moving forward
| CMSWiRE
14 Must-Have User Experience (UX) Design Skills
Pega’s Baruch Sachs explains the need to tie user design to business outcomes
| Digital Fastforward
FASTFORWARD RADIO – NAVIGATE THE INTERSECTION BETWEEN USER EXPERIENCE AND CUSTOMER EXPERIENCE
Pega’s Baruch Sachs explains the intersection between user experience and customer experience
| Funkschau
Revolution im Kundendialog?
Pega’s Kay Knoche explains the three key areas organizations should focus on when implementing AI-based marketing
| Manage It
Die drei Kernelemente der KI-Revolution im Kundendialog
Pega's Kay Knoche comments on how AI has changed customer interactions
| BI-Platform
Pega: scheiding IT en Business kan negatieve impact hebben op klantervaring
Pega's Derk-Jan Brand explains the need for a more strategic and holistic approach to customer experience
| Forbes
Entreprises : Adoptez Le Concept « As-A-Service »
Alan Trefler explains the importance of a holistic as-a-Service approach to successfully shift to a customer-centric business model
| Marconomy
4 Gründe, warum eine Customer Experience scheitert
Pega research finds four reasons customer experiences fail in Germany
| Forbes
Pega Is Showing Companies How To Put Empathy Into Their Workflows
Pega’s Vince Jeffs explains the importance of empathy in the CRM workflow and provides advice to business leaders looking to implement more customer-centric workflows into their own organization
| Funkschau
Deutsche Unternehmen brauchen einen neuen Ansatz
Pega research reveals the need for a new approach to customer experience
| CMSWiRE
Are Brands Delivering What Customers Really Want?
Pega’s Tom Libretto comments on the need for organizations to invest in relevant channels after Pega research finds many aren’t using the right channels for their customers
| IT Daily
Aus diesen Gründen scheitert eine bessere Customer Experience
Pega research finds customer service digital transformation will only be successful if IT and business work together
| Which-50
Divisions Between IT And Business Could Impact Customer Experience: Pegasystems
Pega research discovers four key pain points that businesses need to address to provide better customer service experiences
| iBusiness