Media Coverage
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| Martech
Why empathy is the key to successful customer engagement
Pega's Tara DeZao discusses why empathy is key to successful customer engagement.
| Customer Think
Pega Introduces New AI-Powered Capability to Usher in the Next Generation of Omnichannel Marketing
New Pega Customer Decision Hub feature transforms customer journeys to deliver the most relevant experiences possible.
| THCB
How Unhappy are Patients with Info Coming from Providers, Payers? Pega’s Survey Shows It’s Not Good
Pega’s Kelli Bravo shares insights from our annual Patient Engagement Survey with WTF Health.
| Place de l’IT
Karim Zein, Pega: 'Les entreprises souhaitent réenchanter leurs clients grâce à une expérience personnalisée.'
Kerim Kein, the newly appointed Managing Director for Southwest EMEA at Pega explains why he joined Pega, and how he analyzes his situation and outlook.
| CUSTOMERFIRST!
Pega Optimaliseert Klantenreis Voor Bol.com
Bol.com has selected software supplier Pega to take a closer look at the company's customer journey and improve it where necessary.
| Klant Contact
Bol.com kiest Pega AI-software voor optimaliseren customer journey
Bol.com chooses Pega AI software for optimizing customer journey.
| The Banking and Finance Post
Stimulating Empathy through Technology in Banking
Pega's Suman Reddy examines the post-pandemic effects on banks credit management and the importance of empathy for all organizations, including the banking industry.
| Economie Matin
COMMENT SAVOIR SI « LE CLIENT A TOUJOURS RAISON », QUAND VOUS NE LE CONNAISSEZ PAS PARFAITEMENT ?
Pega's Rob Walker explains how businesses must adapt to changing customer expectations in a post-pandemic world.
| IT-Daily
Experience Centricity wird zum Erfolgsfaktor
Pega's Tom Pauly explains the importance of "experience centricity" for business success.
| Daily Express
Warm Home Discount Scheme rules explained as Ofgem changes places support in doubt
Pega's Jo Allen warned an increase in the energy price cap may mean poorer, vulnerable customers will suffer and slip into fuel poverty.
| Australian Banker
How AI can provide a vital solution to turnaround time problems
Pega's Jonathan Tanner discusses how AI solutions such as those implemented in Pega’s Credit Decision Hub can improve turnaround time issues in banking and financial institutions, improving...
| Solutions Review
What’s Changed: 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center
Pega is named as a 'Leader' in the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center.
| ZDNet Japan
ペガジャパン、「Pega Infinity 8.6」の国内提供を開始
Pega announces enhancements to Pega Infinity 8.6 at PegaWorld Japan.
| EMERCE
De toekomst van Journey Orchestration
Nicole Verburg from Vodafone/Ziggo explains how they used Pega Customer Decision Hub for their successful always-on marketing project.
| CUSTOMERFIRST!
PEGAWORLD INSPIRE IEDEREEN IS BLIJ
Pfizer, StepChange, and Belgian Telenet keynote at PegaWorld iNspire and explain how they improved performance, removed silos, and increased customer interaction.
| Voice & Data
Suman Reddy, MD, Pegasystems India: “AI-Powered Bots Can Improve Customer Experiences
Pega's Suman Reddy, t alks about the impact of COVID-19 on the telecom sector, the use of AI by telcos, and how technology can help meet the changing customer needs.
| Forbes
The Emerging Landscape Of Service
Adrian Swinscoe reflects on Jeff Nicholson’s 2020 PegaWorld presentation ‘The Future Of Customer Service’.
| AG Connect
Nieuwe functies Pega-platform belangrijke stap in low-code appontwikkeling
New Pega platform features are an important step in low-code app development.
| CMS Wire
Why Context Is Key to Giving Customers the Experiences They Deserve
Pega’s Matt Nolan stresses the importance of incorporating real-time decisioning into customer experience strategy.
| Dev Insider
Pegasystems ermöglicht UI-Design per Low-Code
Dev Insider published the PegaWorld product news about the new low-code capabilities in Pega Platform.
| Computing
Lo-code for high engagement: How debt charity StepChange improved the experience for clients, advisors and developers
StepChange CIO Lorna Allan, explains their moves to maximize choice, scalability, and efficiency of its debt advice platform, using Pega.
| Ultimate Guide to Partnering
PEGA TAKES TECH BY STORM BY CRUSHING COMPLEXITY AND FOCUSING ON PARTNERS FOR GROWTH
Pega’s Carola Cazenave features on the Ultimate Partnering Podcast to talk about the success formulas, business strategies, and best practices of top technology partnerships.
| Finextra
Personalisation – what banks can learn from the telecoms industry
Pega's Steve Morgan explains how banks' should approach personalisation.
| Dutch IT Channel
Pega lanceert nieuw partnerprogramma
Pega announces their new Pega Partner program at PegaWorld iNspire.
| Channel 360
Pegasystems anuncia recursos low-code que permite experiências digitais inovadoras
Pegasystems announce low-code features that enable innovative digital experiences at their virtual conference, PegaWorld iNspire.
| Digitalisation World
Pega streamlines digital transformation
The latest update to core Pega software suite, announced at PegaWorld, cuts through enterprise complexity with new low-code, automation, and AI features.
| Le Mag IT
PegaWorld 2021 : Pegasystems peaufine ses briques CRM et CX
Pegasystems unveil Pega Infinity 8.6 capabilities at PegaWorld.
| Customer Talk
Pegasystems maakt de digitale transformatie nog eenvoudiger
Pega Infinity version 8.6 will make Digital Transformation easier with its low-code and artificial intelligence capabilities.
| CQCS
Bradesco Seguros apresenta resultado de transformação digital com ajuda da PegaSystems
Pega Client Bradesco Seguros present the results of their digital transformation journey at PegaWorld iNspire.
| Diginomica