Media Coverage
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| AiThority
Predictions Series 2022: Everything You Want to Know about AI Ethics
Pega's Vince Jeffs shares his thoughts on how AI ethics and ethical applications will influence business operations in 2022.
| My Customer
Customers won’t ask twice…they will go elsewhere
Pega's Simon Thorpe reflects on recent Pega research and highlights where customer service can improve.
| My Customer
Can tech enable more proactive customer service?
Pega's Simon Thorpe discusses how technology can improve customer service.
| BIT Business IT
Embracing customer complaints: How to be a customer service leader
Pega's Gabriela Darley’s explains how businesses can turn complaints into their greatest asset if approached correctly.
| TMForum
My API story: Radical improvement in customer engagement
Pega's Kevin Billings, explains how TM Forum’s Open APIs are making it easier for Pegasystems to quickly solve CSPs’ business problems and also speed up integration with its partners.
| Destination CRM
Tips For Making Customer Interaction Data Actionable
Pega's Jeff Nicholson shares his thoughts on why the most successful companies use predictive analys e s of customer data to respond proactively to customer needs and expectations.
| Business Daily Media
The Only Thing Accelerating Faster than Digital Transformation is Your Customers’ Expectations
Pega's Andrew Brown uses Australian local statistics from Pega's customer-service research to explore where organisations are falling short in their introduction of new digital channels and the impact...
| Journal du Net
Votre client ne va pas répéter sa demande deux fois … il va s'adresser à quelqu'un d'autre
Pega's Jeff Nicholson highlights the importance of meeting customer expectations.
| DevOps Digest
Ushering in the Next Era of Digital Transformation with Low Code
Pega's Anthony Abdulla gives his top tips for low-code success.
| CMS Wire
Customer Experience Strategies to Annoy or Delight Your Customers
Pega's Jeff Nicholson explains that the brands that are able to quickly resolve customer issues when they arise, regardless of channel, will come out ahead.
| Funkschau
Nicht nach zu niedrig hängenden Früchten greifen
Pega's Florian Weber shares his opinion on digital workplace automation.
| Trend Report
Mit intelligenter Automatisierung aus der Komplexitätsfalle
Pega's Harald Esch explains how companies could avoid complexity traps by using intelligent automation.
| My Customer
Customer engagement to match today’s expectations
Pega's Simon Thorpe discusses how to meet customers’ demands through engagement.
| My Customer
How hyper-personalisation delivers real benefits
Pega’s Simon Thorpe discusses the benefits of hyper-personalisation.
| Destination CRM
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
Pega is listed as a ‘Top 100 Company in Customer Service, Marketing, and Sales.
| Destination CRM
The Top Customer Service Trends: Digital Channels Overtake Service Options
Pega's Jeff Nicholson shares Pega's latest research on Customer Service.
| ECommerce Times
Creating Paths of Engagement for Effective E-Commerce Journeys
Pega's Matt Nolan explains how e-commerce businesses can provide timely and useful messages to their customers to deliver a stand-out customer experience.
| Business Daily Media
Hyperautomation’s role in an unpredictable world
Pega's Michael Evans explains how businesses can use new technology like hyperautomation to keep up with customer expectations in an increasingly unpredictable world.
| My Customer
Raising the profile of the Customer Service Agent
Pega's Simon Thorpe shared his thoughts on the evolving role of the customer service agent.
| Government Matters
Agency in Motion: Health and Human Service
Pega's Rosetta Carrington Lue joined the monthly TV show, Agency in Motion, to talk about how automation is helping the US Department of Health and Human Services.
| Customer Talk
De essentie van goede klantenservice bereikt een omslagpunt
Following Pega's Customer Service research, Jeff Nicholson explains that the COVID-19 pandemic accelerated the digitization of customer service strategy for many organizations.
| American Banker
People’s United deploys tech to predict customers' financial needs
Pega client People’s United Financial pinpointed personalization in 2020 as a key way to deepen its relationships with customers
| IStart
Cool new customer channels not working
Pega's Jeff Nicholson stresses “just being present on a range of channels is no longer enough.”
| Digitalisation World
Pega study reveals poor service can bring customers to the brink of tears
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new research by Pegasystems.
| Express Computer
New research uncovers Customer Service Inflection Point sparked by pandemic challenges
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new research by Pegasystems.
| Which-50
Non-Traditional Channels The Worst Offenders For Bad User Experience, Says Pegasystems
While investment in digital has ramped up throughout the pandemic, research by Pegasystems shows that it may have come at the cost of lower quality of service.
| TW
Lowcode versnelt digitale transformatie
Create effective software without programming knowledge, Pega's low-code accelerates digital transformation.
| Healthcare
How can tech get health screening back on track?
Pegasystems' Peter Wilson tells us how technology can get health screening back on track.
| Tech Circle
How stakeholder engagement can help provide intelligent automation success
Pega's Eric Musser explains what makes for a successful intelligent automation deployment.
| Forbes