Media Coverage
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| Cadre & Dirigeant Magazine
5 clés pour réduire les frustrations des agents du service client
Pega's Hannah Peacock explains five ways companies can eliminate contact center agent frustration, enabling them to deliver quality customer experiences.
| ZATAZ
Face aux cybers attaques par téléphone, pourquoi ne pas se pencher sur un centre de contact
Pega's customer service research underlines the importance of protecting oneself from cyber attacks through contact centers.
| Forbes
How To Maintain Quality Client Service Using Third-Party Vendors
Pega's Donald O'Sullivan discusses why it is important for companies to understand the expectations of their customers.
| Building Better Healthcare