Newsroom Press Releases Media Coverage Media Resources More Press Releases Media Coverage Media Resources Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Read more Oct 25, 2024 | CNBC Why Pega is regarded as an "underappreciated" name in AI Read more Read more Jun 11, 2024 | destinationCRM Pega Is iNspired by Generative AI Read more Read more Jun 10, 2024 | Diginomica Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage” Read more Share this page Share via Facebook Share via X Share via LinkedIn Share via Email Copy share link Copying... Copied! Customer Service 2022 (Clear filters) Showing 2 results. Search Submit Filters Date 2025 2024 2023 2022 2021 2020 2019 2018 2017 2016 Industry Cross-Industry Topic AI and Decisioning Business Agility Customer Engagement Customer Service Digital Transformation Low-Code Development Personalized Customer Experiences Robotic Process Automation Workflow Automation Cancel Feb 3, 2022 | Cadre & Dirigeant Magazine 5 clés pour réduire les frustrations des agents du service client Pega's Hannah Peacock explains five ways companies can eliminate contact center agent frustration, enabling them to deliver quality customer experiences. Jan 24, 2022 | Forbes How To Maintain Quality Client Service Using Third-Party Vendors Pega's Donald O'Sullivan discusses why it is important for companies to understand the expectations of their customers.