Media Coverage
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| The Banker
How will GenAI, the buzz tech of 2023, affect banking?
Pega's Steve Morgan shares his thoughts on the future of GenAI in banking.
| Finextra
Generative AI in Banking: Future Promise or Present Hype?
Pega's Steve Morgan shares his thoughts on whether generative AI in banking is a game-changer or just industry buzz.
| Customer First
ANDERHALF MILJARD KLANTINTERACTIES PER JAAR
Rabobank’s head of digital platform & customer processes, Finbar Hage explains how the Pega Customer Decision Hub is helping them to provide future-orientated, personalised customer service.
| Fintech Finance News
AI could transform your bank if you let it.
Pega's Marc Andrews is interviewed at Sibos 2023 and he shares his views on AI in the FS industry whilst getting his hair cut!
| Enterprise Times
Pegasystems accelerates financial services fraud investigations
Pega launches Financial Crime and Alerts Investigation Management Accelerator to better orchestrate and automate the intake, automation, and management of any investigation .
| CustomerFirst!
SNELLERE TERUGVORDERINGSPROCESSEN VOOR BANKEN EN CREDITCARDMAATSCHAPPIJEN
Pega announces the launch of Pega Smart Dispute and how it can help automate disputes by using low-code, AI and NLP.
| IT FinanzMagazin
Smart Dispute soll Streitfälle mit Low-Code, KI und NLP automatisiert abwickeln
Pega's Steve Morgan shares his thoughts on how Pega Smart Dispute can help automate disputes by using low-code, AI and NLP
| Mi3
ANZ: Personalisation, decisioning drives conversion spike, near doubles stalled application completions as three of Big Four banks back same tech horse
Pega customer ANZ bank aims to transition from transactional to conversational customer relationships with the help of decisioning-powered personalization.
| Finextra
Sibos 2023 – Who’s Surprised Generative AI is on the Corporate Bankers’ Agenda?
Pega's Steve Morgan shares his thoughts on generative AI in corporate banking.
| Busy Continent
Intelligent automation in the financial services sector: How the AI lifesaver is pulling Australian banks to safety
Pega's Jonathan Tanner explains how intelligent automation is pulling Australian banks to safety.
| Mi3
‘No hallucinations’: NAB, Tabcorp, Accenture Song on 'applied AI’ - less ‘possible', more ‘pragmatic’ use cases first; NAB flags AI creative surge for 500m personalised messages but brands warned on mindless messaging, CX usurping media for brand building
NAB uses Pega's decisioning engine to deliver personalization at scale.
| Mi3
53 million calls a day, “thousands” of live experiments, a billion dollars back in customer pockets, getting to them before emergency services: How Commbank’s AI-powered decision engine has shifted the balance of power – and why others are piling in
Commbank is using Pega's AI-driven decisioning platform to help deliver a new generation of apps beyond the traditional domain of banking services.
| Computer Weekly