Media Coverage
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| Customer First
ANDERHALF MILJARD KLANTINTERACTIES PER JAAR
Rabobank’s head of digital platform & customer processes, Finbar Hage explains how the Pega Customer Decision Hub is helping them to provide future-orientated, personalised customer service.
| Ziptone
Een virtueel contactcenter is nóg efficienter
Sebastiaan Kalshoven, the IT director of de Volksbank, shares how the company is using Pega and their upcoming plans for using Pega’s next-best action capabilities.
| Mi3
ANZ: Personalisation, decisioning drives conversion spike, near doubles stalled application completions as three of Big Four banks back same tech horse
Pega customer ANZ bank aims to transition from transactional to conversational customer relationships with the help of decisioning-powered personalization.
| CustomerFirst!
HYPERPERSONALISATIE EN DE TOEKOMST VAN VERZEKERAARS
Pega's Peter van der Putten explains why insurance companies need hyper-personalization .
| The Agile Brand
B2B Customer Experience at Scale, with Tommi Marsans, Verizon Business Group
The Agile Brand podcast spoke to Tommi Marsans, marketing technology strategist at Verizon Business Group, about their use of Pega decisioning. Tommi talked about some of the benefits, including a...
| Mi3
53 million calls a day, “thousands” of live experiments, a billion dollars back in customer pockets, getting to them before emergency services: How Commbank’s AI-powered decision engine has shifted the balance of power – and why others are piling in
Commbank is using Pega's AI-driven decisioning platform to help deliver a new generation of apps beyond the traditional domain of banking services.
| Place de L'IT
Alan Trefler- Le CEO de Pega expose sa vision de l’Autonomous Enterprise.
Pega's Founder and CEO Alan Trefler shares his vision for the autonomous enterprise.
| The Agile Brand
The Autonomous Enterprise and CX, plus the Ethics of Generative AI, with Tara DeZao, Pega
In this podcast recorded at PegaWorld iNspire, Pega's Tara DeZao chats with host Greg Kihlstrom about the Autonomous Enterprise and how it benefits the customer experience as well as the business...
| Mi3
Australian consumers: AI promises a dystopian hellscape, but it still beats family gatherings, not that we can tell the difference
Pega’s AI research shows Australian consumers have developed firm opinions about AI remarkably quickly.
| Diginomica
Virgin Media Ireland adopts Pega to re-think service experience for both customers and employees
Virgin Media Ireland adopted Pega to re-think service experience for both customers and employees.
| IT Welt
Verbraucher beim KI-Einsatz zwiegespalten
Pega’s AI research highlights the way in which consumers are divided on the use of AI.
| Customer First
TIJDPERK VAN DE AUTONOMOUS ENTERPRISE IS AANGEBROKEN
The age of the autonomous enterprise is here.
| Mi3
'30% uplift in customer response rates': BUPA's AI-powered decision engine delivering huge early NPS scores, $12m incremental revenue gains, $1m in cost out
Bupa is seeing a fast path to value from tech investments including Pega's AI-powered decisioning engine.
| Computer Weekly
Citi US Personal Banking turns to AI to ‘delight’ customers with personalised services
Citi US Personal Banking uses Pega’s decisioning software to ‘delight’ customers with personalized services.
| Le Mag IT
IA générative : Pega tente de se différencier de la mêlée
Report of PegaWorld explains how Pega is stepping into the generative AI breach.
| Relation Client
Utilisation de l'IA et CX : des consommateurs encore partagés
Pega’s AI research highlights the way in which consumers are still divided over use of AI.
| destinationCRM
Pega iNspire Speakers See AI Becoming More Pervasive
DestinationCRM writes about the opportunities for AI and the emergence of autonomous enterprises from PegaWorld iNspire.
| Computer Weekly
PegaWorld iNspire 2023: Day #2 live report
Summary of day 2 of PegaWorld iNspire, including keynotes from Rob Walker and Don Schuerman.
| Techzine
Will AI and automation kill legacy in software?
Techzine summarised day 1 of PegaWorld iNspire, asking whether AI and automation can kill legacy software.
| Diginomica
The icing on the cake! Pega’s generative AI pitch focuses on generating business logic, not code
Pega’s generative AI pitch focuses on generating business logic, not code.
| ERP Today
PegaWorld iNspire 2023: The birth of the autonomous enterprise
PegaWorld iNspire- the birth of the autonomous enterprise.
| Computer Weekly
Pega details ‘internal mechanics’ of low-code with Infinity ’23
Pega has detailed the ‘internal mechanics’ of low-code with Infinity ‘23.
| Enterprise Times
Entering the age of the autonomous enterprise
Pega’s autonomous enterprise research concludes that the age of the a utonomous enterprise is beginning.
| Customer Experience Magazine
Generative AI: Why traditional chatbots aren’t cutting it anymore
Pega's James Dodkins’ explains how businesses can leverage generative AI to improve customer service.
| KMWorld
The evolution of the omnichannel experience
Pega's Tara DeZao weighs in on how AI can play a major role in helping brands optimize customer experiences across channels.
| TechTarget