Media Coverage
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| Ziptone
Een virtueel contactcenter is nóg efficienter
Sebastiaan Kalshoven, the IT director of de Volksbank, shares how the company is using Pega and their upcoming plans for using Pega’s next-best action capabilities.
| Mi3
ANZ: Personalisation, decisioning drives conversion spike, near doubles stalled application completions as three of Big Four banks back same tech horse
Pega customer ANZ bank aims to transition from transactional to conversational customer relationships with the help of decisioning-powered personalization.
| CustomerFirst!
HYPERPERSONALISATIE EN DE TOEKOMST VAN VERZEKERAARS
Pega's Peter van der Putten explains why insurance companies need hyper-personalization .
| The Agile Brand
B2B Customer Experience at Scale, with Tommi Marsans, Verizon Business Group
The Agile Brand podcast spoke to Tommi Marsans, marketing technology strategist at Verizon Business Group, about their use of Pega decisioning. Tommi talked about some of the benefits, including a...
| Mi3
53 million calls a day, “thousands” of live experiments, a billion dollars back in customer pockets, getting to them before emergency services: How Commbank’s AI-powered decision engine has shifted the balance of power – and why others are piling in
Commbank is using Pega's AI-driven decisioning platform to help deliver a new generation of apps beyond the traditional domain of banking services.
| The Agile Brand
The Autonomous Enterprise and CX, plus the Ethics of Generative AI, with Tara DeZao, Pega
In this podcast recorded at PegaWorld iNspire, Pega's Tara DeZao chats with host Greg Kihlstrom about the Autonomous Enterprise and how it benefits the customer experience as well as the business...
| Diginomica
Virgin Media Ireland adopts Pega to re-think service experience for both customers and employees
Virgin Media Ireland adopted Pega to re-think service experience for both customers and employees.
| destinationCRM
Pega iNspire Speakers See AI Becoming More Pervasive
DestinationCRM writes about the opportunities for AI and the emergence of autonomous enterprises from PegaWorld iNspire.
| Customer Experience Magazine
Generative AI: Why traditional chatbots aren’t cutting it anymore
Pega's James Dodkins’ explains how businesses can leverage generative AI to improve customer service.
| KMWorld
The evolution of the omnichannel experience
Pega's Tara DeZao weighs in on how AI can play a major role in helping brands optimize customer experiences across channels.
| TechTarget