Media Coverage
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| Relation Client Mag
Les grandes tendances du service client en 2025, selon Pegasystems
Features Pega’s 2025 customer service trends, including how AI and automation are profoundly transforming the customer service landscape.
| Les Echos
L'IA et l'armée, loin des clichés
Pega's Sylvain Harault on the use of AI and how it can support the military and government in key areas such as logistics, data management, and predictive analysis.
| Customer Experience Magazine
Pega unveils AI-powered payment dispute solution
Covers the launch of Pega Smart Dispute .
| RockingRobots
AI-trends voor 2025 volgens Pegasystems: Meer AI-agents
Pega's Peter van der Putten shares his AI predictions, including that the biggest innovation in 2025 will come from technology that makes AI more autonomous, such as agentic AI.
| CustomerFirst
Generatieve AI wordt commodity, agentic AI en ethiek centraal
Pega's Peter van der Putten share his AI predictions, highlighting how generative AI will become a commodity and that agentic AI and ethics will play an increasingly central role.
| VentureBeat
Orchestrator agents: Integration, human interaction, and enterprise knowledge at the core
Pega CTO Don Schuerman tells VentureBeat that as AI agents explode on the scene, organizations must deploy orchestrator agents to optimize how they work across the enterprise.
| Forbes
Lifting Gen AI Out Of The Trough Of Disillusionment
In his latest Forbes post, Pega's Don Schuerman challenges the industry to use gen AI for more than just common content writing or summarizing by reimagining how it can drive true innovation and...
| CustomerFirst
AI heeft een left én right brain
Pega's Director AI Lab, Peter van der Putten talks about left brain and right brain AI. He elaborates on meaningful, practical, and responsible ways to get value from AI in an enterprise, touching on...
| Martech Series
GenAI: The Silent Hero Behind Better Experiences for Agents and Customers
In this byline, Pega's Simon Thorpe explains how generative AI is opening up new paths for top-tier customer service, bringing a new promise of agent-powered service and self-service that will change...
| Computer Weekly
Wells Fargo bank turns to AI to help families settle estates after a death
Sangeeta Doss, head of Wells Fargo’s Estate Care Centre, about how the bank is winning customers after using business automation software and artificial intelligence from Pega to help families manage...
| InfoWorld
How to choose the right low-code, no-code, or process automation platform
Which low-code, no-code, or process automation platform is right for your organization? Pega's Don Schuerman weighs in on how to narrow the field to meet your business objectives.
| CX Lore
Rise of machine customers poses new CX headaches
Podcast on the topic of the rising number of machine customers, featuring Pega's James Dodkins who discusses whether they are the next big thing in serving customers efficiently and effectively.
| Computer Weekly
Pega CEO Trefler: Avoid the ‘birth of legacy systems’ via workflow automation
Pega CEO, Alan Trefler’s opening keynote discussed how legacy is born and highlighted Pega GenAI Socrates, a generative AI tutor.
| Forbes
Unlocking The Potential Of Advanced AI For Business Innovation
In his latest Forbes piece, Pega's Don Schuerman thinks the current wave of gen AI productivity tools could soon be table stakes compared to the innovation-driving solutions that are just around the...
| IT Matchmaker
Intelligente Bots automatisieren Schadensmeldungen
Pega's intelligent bots enable insurers to automate far more than traditional processing, allowing the clerks to process complex claims automatically and optimize customer communication.
| Raconteur
How to implement AI assistants
Pega's Peter van der Putten’s shares his thoughts on best practice for utilizing AI assistants.
| TechCircle
Addressing skill gaps, infra, essential for widespread adoption of automation tech: Pega’s Deepak Visweswaraiah
Pega's Deepak Visweswaraiah discuses Pegasystems' utilization of advanced technologies like GenAI and hyper-automation to revolutionize Indian enterprises. Deepak also showcased how Pega's GenAI...
| Informatique News
Entreprise autonome : faire appel à l’IA pour fluidifier les parcours…
Pega's Sylvain Harault’s discusses the autonomous enterprise and how businesses need to evaluate their needs before embracing AI solutions.
| IT Welt
„Ein dreijähriges Kind erkennt die Giraffe im Erstversuch, KI schafft das nicht“
Pega's Frederic Cuny explains how AI helps with process automation, and the requirements that must be met for this to be done successfully.
| Midrange
DKB MODERNISIERT SERVICEPROZESSE MIT DER PEGA LOW-CODE-PLATTFORM
Deutsche Kreditbank modernizes its service processes using Pega’s low-code platform.
| Schwab Network
Schwab Network: Pegasystems COO/CFO on Earnings & A.I.
Pega's CFO & COO Ken Stillwell appeared on the Schwab Networks' Morning Trade Live to talk about Pega's advances in AI and its 2023 year's end earnings report.
| KMWorld
Pega reveals Pega GenAI Blueprint to automate workflow app designs
KMWorld breaks down the launch of Pega GenAI Blueprint to help drive better and more efficient app designs.
| Tech Target
Pega GenAI Blueprint aims at application design processes
TechTarget analyzes the launch of Pega GenAI Blueprint, including quotes from several industry analysts as well as Pega's Don Schuerman.
| Infoworld
The journey to self-optimizing business processes
This article from Pega's Don Schuerman in Infoworld lays out all the steps organizations need to take on the path to becoming a true self-optimized business.
| Insurance Innovation Reporter
Enhancing Customer Satisfaction and Reducing Operations Costs with Generative AI
Pega's Manoj Pant writes about how generative AI can transform the insurance industry in this article in Insurance Innovation Reporter.
| Le Monde Informatique