Media Coverage
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| Computer Weekly
Wells Fargo bank turns to AI to help families settle estates after a death
Sangeeta Doss, head of Wells Fargo’s Estate Care Centre, about how the bank is winning customers after using business automation software and artificial intelligence from Pega to help families manage...
| IT News
ANZx gets business to create its own next-best actions
Australian bank ANZ on how, through Pega technology, it is optimising the sophistication of its backend engine that oversees customer interactions of ANZ Plus. The story shares how the Pega Customer...
| Mi3
Revealed: The key success factors driving NAB's rapid roll out of real-time decisioning
Pega client NAB on how it was able to accelerate rollout of real-time decisioning by plugging its new Pega Content Decisioning Hub into current ways of working.
| Diginomica
National Australia Bank builds ‘customer brain’ using Pega to make digital banking more human
Using Pega’s Customer Decision Hub, National Australia Bank is analyzing all customer data to push personalized services through all channels.
| IT Finanzmagazin
Digitale Kreditprozesse sind kein Hexenwerk – Tipps von Pegasystems
Pega's Michael Baldauf explains why digital credit processes are not rocket science. The article also describes how a modern Case Management system with a rules engine and low-code capabilities could...
| The Banker
Innovation is curious people saying ‘we can do better’
Shawbrook Bank’s CTO Russ Thornton about his career, who acknowledges the role Pega has played in it to date.
| Customer First
ANDERHALF MILJARD KLANTINTERACTIES PER JAAR
Rabobank’s head of digital platform & customer processes, Finbar Hage explains how the Pega Customer Decision Hub is helping them to provide future-orientated, personalised customer service.
| Finextra
Optimising Service in Banking: Building the backbone for financial service operations
Pega's Steve Morgan details how banks can create a service backbone with intelligent automation and low code.
| Mi3
53 million calls a day, “thousands” of live experiments, a billion dollars back in customer pockets, getting to them before emergency services: How Commbank’s AI-powered decision engine has shifted the balance of power – and why others are piling in
Commbank is using Pega's AI-driven decisioning platform to help deliver a new generation of apps beyond the traditional domain of banking services.
| Computer Weekly
Citi US Personal Banking turns to AI to ‘delight’ customers with personalised services
Citi US Personal Banking uses Pega’s decisioning software to ‘delight’ customers with personalized services.
| The Banker
Harnessing low code to improve the customer experience
Pega’s Steve Morgan and Russ Thornton, CTO Shawbrook Bank discuss the benefits Pega’s low-code platform has brought.
| IT Finanz Magazin
Fachbereichs-Wünsche trotz knapper IT-Ressourcen umsetzen: per Low-Code Aufgaben abgeben
Pega;s Michael Baldauf shares his top eight tips for low-code banking.
| CIO
DKB setzt auf Low-Code-Plattform
Deutsche Kreditbank Deploys Pega's Low-Code Platform to Improve Back Office Efficiency.
| BAI
Moving from low-code hype to successful implementation
Pega's Jonathan Tanner shares his thoughts on how financial institutions can develop a successful strategy to move from low-code hype to successful implementation.
| Small Business Trends
Marc Andrews of Pegasystems: Bank Automation Key to PPP Submissions
Pega’s Marc Andrews discussed Pega’s Small Business Lending Reference application and how Pega is helping banks
| IBS Intelligence
Pega launches app to speed COVID-19 lending to small businesses
Pega announces the Crisis Small Business Lending reference application to help banks speed processing of Covid-19 emergency loans
| FinTech InShorts
https://www.fintechinshorts.com/pega-launches-small-business-lending-reference-app/
Pega launches Crisis Small Business Lending reference app to help financial institutions manage emergency loan applications during the covid-19 crisis
| CustomerThink
Deutsche Telekom, Digital Credit Union and Telenet reveal their digital transformation secrets
Pega clients discuss the driving force behind their digital transformations and key factors for success
| Which-50
The AI Behind CommBank’s New Digital Push
Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation
| iTWire
Pega central to CBA customer conversations
Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations
| iTWire
HSBC revamps marketing efforts with Pega
At PegaWorld, HSBC Australia explains how they use Pega’s omnichannel messaging to build relationships with their customers
| itnews
NAB marches bots into mortgages, cheques
National Australia Bank shares how Pega bots are improving workflows and customer service
| iTWire
Pegasystems adds AI options to Customer decision hub
At PegaWorld, Dr. Rob Walker comments on new Pega Real-Time AI Connector capabilities.
| IBS Intelligence
Engage your brain before you Blockchain, warns Ethereum automator Pegasystems
Pega launches new Blockchain Innovation Kit at PegaWorld 2018.
| Computable.nl
Pega Blockchain Innovation Kit helpt banken
Pega maakt de weg vrij voor blockchain bij onboarding van klanten - Tijdens Pegaworld in Las Vegas kondige Pegasystems Pega Blockchain Innovation Kit™ aan om het gebruik van blockchain aan te tonen...
| Document Wereld
Pega maakt de weg vrij voor blockchain bij onboarding van klanten
Pegasystems kondigde tijdens Pegaworld in Las Vegas Pega Blockchain Innovation Kit aan om het gebruik van blockchain aan te tonen binnen de onboarding-applicaties van Pega. De downloadbare kit biedt...
| Which-50
We only use AI in Customer Service when it’s helpful, says CommBank Exec
Commonwealth Bank of Australia shares its Pega success story at PegaWorld.
| Computable
PegaWorld: Pega Infinity launched!
Alan Trefler presents Pega Infinity at PegaWorld 2018.
| SearchCRM/TechTarget
Pega Infinity upgrades include marketing AI tools, blockchain support
Pega Infinity incorporates low-code appdev, blockchain and AI to optimize marketing campaigns.
| Enterprise Times