Media Coverage
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| CXM Customer Experience Magazine
Pega to power UK armed forces’ unified digital recruiting platform
Covers Pega’s partnership with the UK’s Armed Forces to deliver a digital platform for their recruitment service.
| Financial Times
Pega Selected to Deliver Digital Platform for UK’s Armed Forces Recruiting Service
Covers Pega’s partnership with UK’s Armed Forces to deliver a digital platform for their recruitment service.
| Computer Weekly
Why Keir Starmer’s plan to rewire Whitehall needs an IT-rethink
Pega government industry principal, Alex Case's in-depth feature on how the UK Government’s projects can thrive in the evolving age of AI, and the potential barriers to progress.
| Think Digital Partners
Q&A: How can the UK Government deliver in a new era of AI?
Q&A with Pega's Alex Case on how the UK Government can deliver in a new era of AI.
| Insurance Edge
Predictions 2025: Pegasystems Sees a Less Bumpy Ride on Premiums
Pega insurance expert Manoj Pant's 2025 insurance trends covering AI and the impact of inflation on the industry.
| GovTech Review
Meeting modern citizens' needs with AI-powered government services
Pega's Rob Bollard on how government agencies can improve customer service through AI. Rob discusses current expectations from Australians within governments, including findings from Pega research. He...
| IT Finanzmagazin
Versicherung neu gedacht – dieses Potenzial hat generative KI
Pega's Elischa Göttmann’s thought leadership piece about how insurance companies can take advantage of gen AI.
| Information Age
Australian govt proposes EU-style AI regulations
Following the Australian federal government proposing EU-style AI regulations, Pega's Jonathan Tanner highlights how a combined effort for regulation is required to ensure consistency and prevent...
| The Mandarin
What is the EU AI Act, and should government agencies care?
Pega Director AI Lab, Peter van der Putten on why Australian government agencies should care about the EU AI Act. Peter outlines how the EU AI Act could act as a potential blueprint for future AI...
| Ziptone
Pega breidt relatie met HMRC uit
Pega is enhancing its partnership with the UK's tax authority, HMRC, to facilitate the wider use of Pega’s Customer Service and Decisioning software. This will enable a more extensive digital and...
| IT Pro
Is the UK’s AI approach working?
Pega's Alex Case explains how well the UK is positioning itself to take advantage of the growing AI market.
| Government News
Managing the policy lifecycle with AI
Pega's Rob Bollard discusses the challenges that policy-making lifecycles face and how generative AI offers a solution to remove ambiguity and improve efficiency. Rob highlights how GenAI’s ability to...
| Insurance Innovation Reporter
Enhancing Customer Satisfaction and Reducing Operations Costs with Generative AI
Pega's Manoj Pant writes about how generative AI can transform the insurance industry in this article in Insurance Innovation Reporter.
| Only Strategic
AI-Editor's highlight extracts from Insurance Newslink articles in the last 3 months
Pega's Manoj Pant discusses how AI has transformed the insurance sector and what the future holds.
| Journal Du Net
L'intelligence artificielle, alliée de taille des services publics
Pega's Sylvain Harault highlights artificial intelligence and what it can bring to the public sector. The article emphasizes that AI is not an alternative but an assistant that enables us to produce...
| Government News
Moving beyond transactional AI
Pega's Rob Bollard explains how AI can help governments to drive personalization, citizen value, and trust.
| ICT Magazine
Hyperpersonalisatie en de toekomst van verzekeraars
Pega's Peter van der Putten explains why insurance companies need hyper-personalization.
| CustomerFirst!
HYPERPERSONALISATIE EN DE TOEKOMST VAN VERZEKERAARS
Pega's Peter van der Putten explains why insurance companies need hyper-personalization .
| The Agile Brand
AI and the Customer Experience at Scale, with Shelia Anderson, US CIO at Aflac
Shelia Anderson, US Chief Information Officer at Aflac, sits down with host Greg Kihlstrom at PegaWorld iNspire to discuss the meaningful use of AI in the customer experience, and doing it at scale...
| Mi3
'30% uplift in customer response rates': BUPA's AI-powered decision engine delivering huge early NPS scores, $12m incremental revenue gains, $1m in cost out
Bupa is seeing a fast path to value from tech investments including Pega's AI-powered decisioning engine.
| Think Digital Partners
Top public sector tech trends for 2022
Pega's Pete Wilson argues that 2022 will be the year that ethical or responsible AI will move beyond ‘fluffy policy’ and become embedded in tangible tools and actual law and regulations.
| Raconteur
Superpowered steeplechase: a scramble for AI supremacy
Pega's Peter van der Putten shares his thoughts on the newly announced National AI Strategy.
| Express
Brexit Britain publishes 10-year plan to rival China and US in race to become 'superpower'
Pega's Peter van der Putten is quoted talking about the National AI Strategy and the maturation of AI technology.
| Insurance Edge
New Study Finds Customer Experience MUST Improve
Pega's Tony Tarquini is quoted in Insurance Edge, as they look at the results of the latest Pega research on customer experience and real-time decisioning.
| Digital Insurance
How AI will improve CX in insurance
Pega’s Tom Harrington discusses AI and its power to improve customer experiences in the insurance industry
| GCN
How low-code helps agencies overcome their modernization hurdles
Pega’s Doug Averill explains how government agencies can boost productivity with low code
| Open Access Government
NHS: Why AI investment is just one piece of the puzzle
Pega’s Peter Ford comments on the use of AI in the UK’s National Health Service, and notes that while it is a great step, it is only one piece of the puzzle
| AM Best TV
40-Hour Apps, Low Code, Hackathons Help Speed Insurtech Innovation
Pega’s Tom Harrington discusses low code’s promising future in the insurance industry at InsureTech Connect
| Insurance Edge
Pegasystems Reaction to FCA Partnership With Turing Institute, on AI FinTech
Pega’s Tony Tarquini advises that while AI can be useful in the insurance industry, it has to be transparent and open to protect against bias
| Technology Decisions