Media Coverage
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| CXM Customer Experience Magazine
Pega to power UK armed forces’ unified digital recruiting platform
Covers Pega’s partnership with the UK’s Armed Forces to deliver a digital platform for their recruitment service.
| Financial Times
Pega Selected to Deliver Digital Platform for UK’s Armed Forces Recruiting Service
Covers Pega’s partnership with UK’s Armed Forces to deliver a digital platform for their recruitment service.
| Computer Weekly
Why Keir Starmer’s plan to rewire Whitehall needs an IT-rethink
Pega government industry principal, Alex Case's in-depth feature on how the UK Government’s projects can thrive in the evolving age of AI, and the potential barriers to progress.
| Think Digital Partners
Q&A: How can the UK Government deliver in a new era of AI?
Q&A with Pega's Alex Case on how the UK Government can deliver in a new era of AI.
| GovTech Review
Meeting modern citizens' needs with AI-powered government services
Pega's Rob Bollard on how government agencies can improve customer service through AI. Rob discusses current expectations from Australians within governments, including findings from Pega research. He...
| Information Age
Australian govt proposes EU-style AI regulations
Following the Australian federal government proposing EU-style AI regulations, Pega's Jonathan Tanner highlights how a combined effort for regulation is required to ensure consistency and prevent...
| The Mandarin
What is the EU AI Act, and should government agencies care?
Pega Director AI Lab, Peter van der Putten on why Australian government agencies should care about the EU AI Act. Peter outlines how the EU AI Act could act as a potential blueprint for future AI...
| Computable
T-Mobile: We verloren 2 miljoen klanten per jaar
Showcasing Pega client T-Mobile’s use of Pega GenAI Blueprint to quickly transform complex business processes into an application. The implementation of Pega facilitated the integration of various IT...
| MarTech
How Verizon puts its business customers at the center
Verizon's Tommi Marsans explains to Martech how it uses Pega Customer Decision Hub to "be best-in-class at interacting with our customers."
| Ziptone
Pega breidt relatie met HMRC uit
Pega is enhancing its partnership with the UK's tax authority, HMRC, to facilitate the wider use of Pega’s Customer Service and Decisioning software. This will enable a more extensive digital and...
| IT Pro
Is the UK’s AI approach working?
Pega's Alex Case explains how well the UK is positioning itself to take advantage of the growing AI market.
| Government News
Managing the policy lifecycle with AI
Pega's Rob Bollard discusses the challenges that policy-making lifecycles face and how generative AI offers a solution to remove ambiguity and improve efficiency. Rob highlights how GenAI’s ability to...
| Journal Du Net
L'intelligence artificielle, alliée de taille des services publics
Pega's Sylvain Harault highlights artificial intelligence and what it can bring to the public sector. The article emphasizes that AI is not an alternative but an assistant that enables us to produce...
| Government News
Moving beyond transactional AI
Pega's Rob Bollard explains how AI can help governments to drive personalization, citizen value, and trust.
| The Agile Brand
B2B Customer Experience at Scale, with Tommi Marsans, Verizon Business Group
The Agile Brand podcast spoke to Tommi Marsans, marketing technology strategist at Verizon Business Group, about their use of Pega decisioning. Tommi talked about some of the benefits, including a...
| Diginomica
Virgin Media Ireland adopts Pega to re-think service experience for both customers and employees
Virgin Media Ireland adopted Pega to re-think service experience for both customers and employees.
| Think Digital Partners
Top public sector tech trends for 2022
Pega's Pete Wilson argues that 2022 will be the year that ethical or responsible AI will move beyond ‘fluffy policy’ and become embedded in tangible tools and actual law and regulations.
| Telecoms.com
How is AI reshaping telecoms?
Pega's Mark Jackson discusses the changing role of AI in the telecom industry.
| Raconteur
Superpowered steeplechase: a scramble for AI supremacy
Pega's Peter van der Putten shares his thoughts on the newly announced National AI Strategy.
| Express
Brexit Britain publishes 10-year plan to rival China and US in race to become 'superpower'
Pega's Peter van der Putten is quoted talking about the National AI Strategy and the maturation of AI technology.
| Capacity Magazine
AI and the issue of diversity
Pega's Peter van der Putten explores how AI capabilities could open up job opportunities for those with disabilities.
| Voice & Data
Suman Reddy, MD, Pegasystems India: “AI-Powered Bots Can Improve Customer Experiences
Pega's Suman Reddy, t alks about the impact of COVID-19 on the telecom sector, the use of AI by telcos, and how technology can help meet the changing customer needs.
| Multichannel News
Preparing for the Coming Spike in Customer Churn
Pega's Alex Wells and Kevin Billings explain how cable and satellite providers can prepare and prevent customer churn with the support of AI
| GCN
How low-code helps agencies overcome their modernization hurdles
Pega’s Doug Averill explains how government agencies can boost productivity with low code
| Open Access Government
NHS: Why AI investment is just one piece of the puzzle
Pega’s Peter Ford comments on the use of AI in the UK’s National Health Service, and notes that while it is a great step, it is only one piece of the puzzle
| Information Age
AI is saving telcos money but at the expense of customer service
Pega’s Mark Jackson explains that while artificial intelligence may be saving telecommunications providers money, the real cost is to the customer experience
| Technology Decisions
NZ plans one-stop digital service for businesses
Pega client New Zealand Ministry of Business, Innovation and Employment, discusses their plan to build a cloud-based platform to simplify businesses’ interactions with the government
| itnews
Optus rethinks how telco customer problems get solved
Pega client Optus shares insights from building a universal workflow at PegaWorld
| SMAC Talk
AI and Analytics Must Kill Prehistoric Marketing with Steve Rudolph
In this podcast, Pega's Steve Rudolph discusses the importance of AI and analytics.
| BusinessWorld